The fifth speaker at Process Mining Camp 2020 was Zsolt Varga from the European Court of Auditors in Luxembourg.

A Journey through the Use Cases for Process Mining in Audit

The European Court of Auditors is one of the seven institutions of the European Union. It was established in 1975 in Luxembourg in order to improve EU financial management.

Zsolt Varga is a Data Scientist at the European Court of Auditors. He shows the results from four different process mining projects at different agencies. In some of these projects they could use their own data. In other projects they had to rely on external data from standard and non-standard systems. Sometimes the data could be used right away. And sometimes it needed to be heavily pre-processed. Zsolt reviews the results of all four projects with the eye of an auditor. He concludes that arriving at audit findings is an iterative process by a multi-disciplinary team, involving the data analyst, domain experts, and the auditee.

Watch the video of Zsolt’s presentation for a deep-dive into the world of using process mining for audits.

One of our favorite parts of this year’s Process Mining Camp was our daily Process Mining Café, where the speaker from the previous day rejoined us for a little chat, to take some questions from the community.

These Process Mining Café sessions were of course totally unrehearsed, straight from the heart and in the moment. As such, the conversations quickly went places we couldn’t anticipate. Add to that a steady stream of real-time feedback from our camp audience, via our campfire slack channel, and you have a lively, and instantly relevant, conversation going in no time.

We love the communal spirit of those café sessions, where we were hanging out together with all of you like that. We were thinking back fondly on those sessions, and we thought: “Why should we wait until the next Process Mining Camp to do this again?”.

Well actually, we don’t have to. And so we won’t!

We’re getting the band back together!

Join us for an all-new edition of Process Mining Café, next week Tuesday! All you have to do is to point your web browser to fluxicon.com/cafe on Tuesday 24 November, at 16:00 CET (no registration required). On this site, you can watch our café session live and ask your questions in our bespoke café chatroom.

We have invited Gijs Eerdmans and Erik Rootjes from Vivat to discuss the process mining data requirements for new IT systems.

Vivat recently introduced a new system for which they could completely control what data would be recorded. So, Eric and Gijs could ensure that the new system had all the right data that they needed for process mining.

This is the dream for every process miner who is currently working around the limitations of incomplete or faulty data in their systems. But would you know which data properties exactly you needed to ensure in the new system if you were in Vivat’s situation? You don’t want to forget something essential and then be stuck with the new system again for the coming years. Together with Gijs and Erik, we have made a checklist that we want to discuss with you in this Process Mining Café.

Process Mining Café: How Would You Design a New System for Process Mining?

Gijs Eerdmans and Erik Rootjes from Vivat will share their experiences from designing the perfect process mining data after introducing a new IT system. The new workflow system connects the front office with the back-office teams and Gijs and Erik had the chance to influence what data would be recorded. We will discuss how the new system is better than the old system and what they recommend to others in the same situation.

Join Us!

Join us next week for this brand-new Process Mining Café! Tune in live at fluxicon.com/cafe on Tuesday 24 November at 16:00 CET (check your own timezone here) to watch and ask your questions while we are on the air.

What you can also do:

• Add the time to your calendar to make sure that you don’t miss it.

• Sign up at the mailing list here if you want to be reminded one hour before the session starts.

• Share this announcement on LinkedIn or via email or intranet with your colleagues to let them know they should join as well.

We are super excited and look forward to seeing all of you again next week!

Our fourth speaker at Process Mining Camp 2020 was Nelleke Smits from a.s.r. in the Netherlands.

How to Set Up Process Mining in a Decentralized Organization?

Nelleke Smits is part of the Analytics lab in the Digital Innovation team at a.s.r. Because a.s.r. is a decentralized organization, she worked together with different business units for her process mining projects in the Medical Report, Complaints, and Life Product Expiration areas. During these projects, she realized that different organizational approaches are needed for different situations.

For example, in some situations, a report with recommendations can be created by the process mining analyst after an intake and a few interactions with the business unit. In other situations, interactive process mining workshops are necessary to align all the stakeholders. And there are also situations, where the process mining analysis can be carried out by analysts in the business unit themselves in a continuous manner. Nelleke shares her criteria to determine when which approach is most suitable.

Watch the video of Nelleke’s presentation to learn more about whether an analysis report, interactive workshops, or the build-up of process mining expertise in the business units would be the best option for your own organization.

The third speaker at Process Mining Camp 2020 was Sudhendu Rai from AIG in the United States.

Optimization of Service Operations Using the Process Wind Tunnel

Simulation has the charm that you can test out alternative what-if scenarios to find out which improvement would have the biggest effect before actually making the change in the real-world process.

In many situations, what-if analyses can be carried out with process mining without a dedicated simulation tool. For example, you can filter your data set to those cases that already follow the desired process scenario. Then, you can use the measurements for this subset to estimate the overall process performance if all cases were to follow this new flow. However, for more advanced re-designs of the process, you need a specialized simulation tool. Combining process mining with simulation holds great potential because the process mining tool can help you to get the right input parameters for your simulation model.

This is exactly what Sudhendu Rai, Head of Data-Driven Process Optimization in AIG’s Investments organization, did. In his talk at Process Mining Camp 2019, he showed how they tested new scheduling policies for incoming policy requests. At Process Mining Camp 2020, Sudhendu was back with a follow-up talk on their “Process Wind Tunnel” framework and another process mining case.

Watch the video of Sudhendu’s presentation for an in-depth discussion of how process mining and simulation complement each other and where the limitations of each technique lie.

Our second talk at Process Mining Camp 2020 was presented by Carmen Vermeer and Noortje Groenendaal from Total Gas & Power in the Netherlands.

Analyzing the Customer Lifecycle with Process Mining

Analyzing the customer journey is all about shifting the focus from an internal department view to a customer perspective. To achieve that, Business Intelligence analyst Carmen Vermeer and Marketing Manager Noortje Groenendaal used process mining for their analysis of the customer lifecycle at Total.

The departments who are responsible for customer service, billing, sales, and marketing, are all involved in this customer lifecycle. Instead of looking at these individual departments one by one, Carmen and Noortje determined what a successful and what an unsuccessful customer journey looks like from a customer’s point of view. Then, they analyzed the effect of actions that were taken to increase customer satisfaction and the timing of these actions.

Watch Carmen and Noortje’s presentation here, and join us for a trip into the world of customer journey analysis with process mining.