There is often a divide between the strategy and the execution world in process mining. A process mining enthusiast who directly starts to apply the process mining tool can have difficulties creating a business case. At the same time, a manager who wants to use process mining to fulfill a strategic goal might have unrealistic ideas about what is possible and how long it will take.

In our latest Process Mining Café, Rudi and I were joined by the business expert manager Bogdan Ciungu from JTI to discuss how organizations can bridge this divide.

When you introduce process mining at your organization, understanding how the process mining tool works is not your only task. You also need to figure out who will be using it and when. So, you need to understand how you can integrate the process mining analyses into the current way of working. This, in turn, depends on the use case.

Furthermore, when you bridge the divide between strategy and execution, it makes a difference whether you are coming from the top-down perspective (RFI and tool selection) or are taking a bottom-up approach (building a business case from a concrete analysis).

Watch the recording here if you missed the live broadcast or if you want to re-watch the conversation.

Thanks again to Bogdan and Rudi, and to all of you for joining us!

Links

Here are the links that we mentioned during the session:

• We mentioned this camp talk by Sebastiaan van Rijsbergen from the Nationale Nederlanden as an example that shows how the organizational buy-in can be expanded after the initial process mining analysis.

• After showing the cost-saving example, we mentioned this case study by WoonFriesland and Zig Websoftware, which shows how process mining can also lead to more revenue.

• Here is the business case template that we shared with you as a starting point for your own process mining business case (also available in an Excel version and Numbers version).

Contact us via cafe@fluxicon.com if you have questions or suggestions anytime.

Join us for a new Process Mining Café next week!

This time, we are talking about strategy and execution. We see that there is often a divide between these two worlds: The people who are dealing with strategy are different from the people who are executing.

As a result, a process mining enthusiast who directly starts to apply the process mining tool might have difficulties creating a business case. At the same time, a manager who wants to use process mining to fulfill a strategic goal of their organization might have unrealistic ideas about what is possible and how long it will take.

In the upcoming Process Mining Café next week, Rudi and I will share the approaches that we see at different organizations to bridge this divide. Furthermore, we have invited Bogdan Ciungu from JTI to join the discussion. Bogdan is the ideal guest for this café because as a business expert manager he sits comfortably right between the strategy and the execution worlds.

Together, we will answer questions like: When should you make an RFI and when is it better to get started right away? What are the ingredients of a business case for process mining? Where in the organization should process mining be positioned? And which skills do you need to develop in the organization?

Join us on Wednesday 8 September, at 16:00 CEST! (Check your timezone here). Discuss with us how to best align your process mining initiatives with your strategic goals to make them successful.

As always, there is no registration required. Simply point your browser to fluxicon.com/cafe when it is time. You can watch the café and share your thoughts and questions while we are on the air, right there on the café website.

Tune in live for Process Mining Café by visiting fluxicon.com/cafe next week Wednesday 8 September, at 16:00 CEST! Add the time to your calendar to make sure you don’t miss it. Or sign up for the café mailing list here if you want to be reminded one hour before the session starts.

We are happy to announce that we have just released Disco 2.14.

This update fixes a number of bugs and annoyances, and it further improves the general performance and stability of Disco. We have also given the old Airlift tubes a good clean, and we updated all your favorite bank holidays, so we recommend that you update at your earliest convenience.

As always, your friendly bug reports and fantastic ideas are what’s powering all those software updates – So, thank you kindly, keep ‘em coming, and thanks for using Disco!

How to update

Disco will automatically download and install this update the next time you run it, if you are connected to the internet.

If you prefer to install this update of Disco manually, you can download and run the updated installer packages from fluxicon.com/disco/download

Changes

• Filter: Fixed a rare issue when filtering for certain attributes.
• Import: Fixed an issue with importing very small datasets.
• Airlift: Ensure the integrity of downloaded data.
• Airlift: Properly remember last connection.
• TimeWarp: Updated bank holidays calendars.
• Licensing: Properly handle unrestricted data sets.
• Platform: Check installation integrity on startup.

In our latest Process Mining Café, we talked with Vincent Veraart (process improvement specialist), Lewis Ho (senior BI specialist), and Richard Verheijen (consultant advanced analytics). They work for UWV, the Dutch employee insurance agency.

The Dutch employee insurance agency is an important part of the social fabric of the government. In the Netherlands, you contact them if you need to request unemployment benefits or cannot work due to health issues, for example.

Six strategies to introduce process mining

Process mining helps UWV to become a data-driven organization, and to become more customer-oriented. When they initially introduced process mining, Vincent and his colleagues had a lot of explaining to do.

We discussed the six strategies they used to bring everyone along on their journey:

• Training courses
• Lunch updates
• Scrum
• Going horizontal
• ETL, and
• Creating change

The NOW measure

Then, we looked at one concrete project in more detail: The introduction of the temporary emergency bridging measure NOW.

Through NOW, employers can request relief financial support for paying the salaries of their employees during the Corona crisis. This was a completely new process that had not existed before. We discussed six success factors that helped them to establish this new process in a short amount of time.

I found it very interesting to hear how process mining is applied in a public administration. And I realized that their experiences are relevant for all organizations who want to introduce process mining.

Watch the recording here if you missed the live broadcast or if you want to re-watch the conversation.

Thanks again to Vincent, Lewis, Richard, and to all of you for joining us!

Links

Here are the links that we mentioned during the session:

• Spider activities

• How to analyze variants

• Exporting variants from Disco

Contact us via cafe@fluxicon.com if you have questions or suggestions anytime.

We will be back with a new Process Mining Café next week!

The Dutch Employee Insurance Agency (UWV) is an independent administrative authority commissioned by the Ministry of Social Affairs and Employment. If you work in the Netherlands, you would contact the UWV, for example, if you are looking for a job, need to request unemployment benefits, or cannot work due to health issues.

The internal processes at such a central public administration agency have to run as efficiently as possible to serve their citizens in the best possible way. This was put to the test when the Dutch government introduced a new law that allowed employers to seek financial support in paying the salaries of their employees during the Corona crisis.

Fortunately, UWV was already using process mining to streamline their internal processes and could leverage this capability with the introduction of this new law. Vincent Veraart, Richard Verheijen, and Lewis Ho, our guests in the upcoming Process Mining Café next week, will tell us all about how they are using process mining across various divisions at UWV. Tune in to discuss with us how to best apply process mining in public administration!

Join us on Wednesday 7 July, at 16:00 CEST! (Check your own timezone here).

As always, there is no registration required. Simply point your browser to fluxicon.com/cafe when it is time. You can watch the café and share your thoughts and questions while we are on the air, right there on the café website.

Tune in live for Process Mining Café by visiting fluxicon.com/cafe next week Wednesday 7 July, at 16:00 CEST! Add the time to your calendar to make sure you don’t miss it. Or sign up for the café mailing list here if you want to be reminded one hour before the session starts.