An initial one-man project can have a huge impact. Gerardo and Rafael created 4 million USD more demand deposits for BAC in Costa Rica in just six months.
Lieven taught us that anyone can be an auditor by applying curiosity and critical thinking. He uncovered a bug in the IT system and relieved an overloaded worker in the purchasing department.
Generating improvement ideas for a website requires that you understand the real customer journey paths. Alex showed how he uses process mining to go beyond a classical funnel view.
The data analytics team at DHL supports other internal auditors in different departments. Ghada and Caleb showed how they review data quality and check compliance.
Aljosa analyzed the credit card transfer process at OTP Bank in Serbia. He discovered that people filling in at different branches on different days caused most of the delays in the process.
At Serco, 100 RPA bots and 600 humans work hand in hand. Using process mining, Erik analyzed the handover between robots and human workers to further improve their cooperation.
The thirteenth Process Mining Camp in 2024 was different. We expanded the camp to two full days, including discussion roundtables, three hands-on workshops, a boot camp, and lots of time to connect with everyone. We found the perfect place with the Fifth in downtown Eindhoven for this new format. Located in the city’s former gasworks building, the Fifth is a concert venue and jazz club with an urban vibe. We made it our home for the two days.
The practice talks were diverse and covered use cases from auditing to customer journeys and RPA bots analysis. The speakers came from all corners of the world, including Costa Rica, Serbia, and the United States. Watch this recap of Process Mining Camp 2024 by first-time attendee Bhawana Bindal from Zalando and practice talk speaker Lieven Bewaert from Atlas Copco to hear their takeaways.
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