There is often a divide between the strategy and the execution world in process mining. A process mining enthusiast who directly starts to apply the process mining tool can have difficulties creating a business case. At the same time, a manager who wants to use process mining to fulfill a strategic goal might have unrealistic ideas about what is possible and how long it will take.
In our latest Process Mining Café, Rudi and I were joined by the business expert manager Bogdan Ciungu from JTI to discuss how organizations can bridge this divide.
When you introduce process mining at your organization, understanding how the process mining tool works is not your only task. You also need to figure out who will be using it and when. So, you need to understand how you can integrate the process mining analyses into the current way of working. This, in turn, depends on the use case.
Furthermore, when you bridge the divide between strategy and execution, it makes a difference whether you are coming from the top-down perspective (RFI and tool selection) or are taking a bottom-up approach (building a business case from a concrete analysis).
Watch the recording here if you missed the live broadcast or if you want to re-watch the conversation.
Thanks again to Bogdan and Rudi, and to all of you for joining us!
Links
Here are the links that we mentioned during the session:
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We mentioned this camp talk by Sebastiaan van Rijsbergen from the Nationale Nederlanden as an example that shows how the organizational buy-in can be expanded after the initial process mining analysis.
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After showing the cost-saving example, we mentioned this case study by WoonFriesland and Zig Websoftware, which shows how process mining can also lead to more revenue.
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Here is the business case template that we shared with you as a starting point for your own process mining business case (contact us for the Excel and Numbers versions).
And, of course, contact us via cafe@fluxicon.com if you have questions or suggestions anytime.
Anne Rozinat
Market, customers, and everything else
Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.
info@fluxicon.com