From Sebastiaan's process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.
Sebastiaan van Rijsbergen is a project and change manager from Nationale Nederlanden. As one of the largest financial service providers in the Netherlands, Nationale Nederlanden needs to accelerate the digital transformation to remain competitive.
Sebastiaan knows how to start something new and, step by step, impact the whole organization. From his process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.
Introducing process mining in an organization is often a bumpy road and requires you to power trough the “valley of despair” in the change curve. For example, process mining makes things more transparent than some people are comfortable with and Sebastiaan received quite some pushback from certain people in the company. However, one of the magical moments in Sebastiaan’s process mining journey was when these very same people came back to him later on and told him that, in fact, process mining had brought peace into a discussion that was heated by opinions and conflict before.
The experiments of Remco and Jacco are a fantastic example of how enthusiasm and persistence can help you grow from a process mining novice to achieving great results within just 1 year.
As the frontrunners within their team, Wilco and Dave have developed a new approach for auditing their digital processes of the future.
One day Gijs, a business intelligence specialist for Essent, was asked to calculate the “snake plot” and “ping-pong factor” for a process.
Process mining is a great addition to the Lean toolbox and a fun way to collaborate with domain experts to find opportunities to improve.
Mick and his team identified a new process ‘From Engineering to Order’ that was not managed before. By experimenting with this new process for a few weeks they were able to get jaw-dropping results.
The 2017 Process Miner of the Year award was awarded to a team at Telefónica, who discovered operational drifts in their IT service management processes with process mining.
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