Process Mining from a Change Manager's Perspective

46:47Recorded on 29 June 2017 at TU Eindhoven

Sebastiaan van Rijsbergen(Nationale Nederlanden, Netherlands)

From Sebastiaan's process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.

Synopsis

Sebastiaan van Rijsbergen is a project and change manager from Nationale Nederlanden. As one of the largest financial service providers in the Netherlands, Nationale Nederlanden needs to accelerate the digital transformation to remain competitive.

Sebastiaan knows how to start something new and, step by step, impact the whole organization. From his process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.

Introducing process mining in an organization is often a bumpy road and requires you to power trough the “valley of despair” in the change curve. For example, process mining makes things more transparent than some people are comfortable with and Sebastiaan received quite some pushback from certain people in the company. However, one of the magical moments in Sebastiaan’s process mining journey was when these very same people came back to him later on and told him that, in fact, process mining had brought piece into a discussion that was heated by opinions and conflict before.

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