Mining The Complaints Process at VGZ

In last week’s Process Mining Café, Hugo Verver walked us through the analysis of the complaints process at the Dutch health insurance provider VGZ.

As the data analyst, Hugo could use process mining to bring a fact-based view of the process to the subject matter experts. But he also needed to protect them from jumping to conclusions too early when the data was not good enough yet. He takes us through his process of assessing the data quality and the steps to make it fully usable.

You can now watch the recording here if you missed the live broadcast or want to re-watch the café. A big thanks to Markus, Eric, Alex, Niek, Willem, and Tina for their excellent questions. And thanks again to Hugo and all of you for joining us!

Here are the links that we mentioned during the session:

Contact us anytime at if you have questions or suggestions for the café.

Have you seen that the Process Mining Café is also available as a podcast? So, if you prefer to listen to our episodes in your favorite podcast player, you can get them all here.

Sign up for our café mailing list and the YouTube playlist, follow Fluxicon on LinkedIn, or add the café calendar to never miss a Process Mining Café in the future.

Anne Rozinat

Anne Rozinat

Market, customers, and everything else

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.