In last week’s Process Mining Café, Hugo Verver walked us through the analysis of the complaints process at the Dutch health insurance provider VGZ.
As the data analyst, Hugo could use process mining to bring a fact-based view of the process to the subject matter experts. But he also needed to protect them from jumping to conclusions too early when the data was not good enough yet. He takes us through his process of assessing the data quality and the steps to make it fully usable.
You can now watch the recording here if you missed the live broadcast or want to re-watch the café. A big thanks to Markus, Eric, Alex, Niek, Willem, and Tina for their excellent questions. And thanks again to Hugo and all of you for joining us!
Links
Here are the links that we mentioned during the session:
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Previously, Roel and Wesley combined process mining with Lean methods at VGZ
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Léonard Studer talks about analyzing the building permit process at the City of Lausanne
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Tina asked about the process for discovering data quality. We recommend this data quality checklist as a starting point
Contact us anytime at cafe@fluxicon.com if you have questions or suggestions for the café.
Have you seen that the Process Mining Café is also available as a podcast? So, if you prefer to listen to our episodes in your favorite podcast player, you can get them all here.
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Anne Rozinat
Market, customers, and everything else
Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.
info@fluxicon.com