Machteld and Marianne share three projects in which the initial assumptions were quite different from the analysis results and ultimate resolutions.
The Police in the Netherlands are composed of ten regional operating units. The human resource (HR) department makes good police work possible by onboarding and supporting all officers and staff to fulfill their daily duty.
Machteld is a business operations specialist, and Marianne is a business controller at the HR shared services center. Traditionally, knowledge workers have been driving process improvements based on their personal expertise and gut feeling. However, most processes in the HR administration are now digitized. Therefore, the ambition is to move towards process improvements that are based on data. Machteld and Marianne share their experiences from three projects, where they showed facts and figures that sometimes confirmed and sometimes refuted assumptions.
Sjoerd shows us how answering one question generated new, additional questions. And how you need to keep on asking the “why” question until there are no further questions left.
Beth looks at two types of processes: Structured and unstructured processes. She adapts her analysis approach to the type of process.
Robin dives into statistics and shows in detail how he calculates the First Time Yield (FTY) for his quality measurement.
Maxime and Maxime improved the speed of the HBSM process for clinical trials of new vaccines using process mining.
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