Sjoerd shows us how answering one question generated new, additional questions. And how you need to keep on asking the “why” question until there are no further questions left.
AGCO Finance is a joint venture between the global financial solutions partner DLL and AGCO, an agricultural equipment manufacturer. Sjoerd is working in AGCO Finance’s operations function. He focuses on improving efficiency and service levels.
At first, Sjoerd was reluctant to do the process mining analysis himself. He is grateful that he did so because learning the process mining part is easy if you have the process and domain knowledge.
Process mining has given him a fresh perspective on the different paths and steps in his processes. However, he needed to apply his domain knowledge to iterate through discovery, questions, and analysis cycles. With every new iteration, you will get more of the necessary insights that enable you to take steps to improve your business.
Machteld and Marianne share three projects in which the initial assumptions were quite different from the analysis results and ultimate resolutions.
Beth looks at two types of processes: Structured and unstructured processes. She adapts her analysis approach to the type of process.
Robin dives into statistics and shows in detail how he calculates the First Time Yield (FTY) for his quality measurement.
Maxime and Maxime improved the speed of the HBSM process for clinical trials of new vaccines using process mining.
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