CorVel is a US provider of risk management solutions for the workers’ compensation, auto, health, and disability management industries. As a project manager, Beth identifies optimization opportunities based on the Theory of Constraints data analysis and process mining. While analyzing several processes, she noticed she could not take the same approach for every process.

For structured processes, the entire process can be analyzed at once. The analysis focuses on identifying bottlenecks, exceptions, and areas of automation. Unstructured processes, like their claims management process, must be analyzed from various angles. You need to be creative and explore smaller pieces or segments. The focus is on finding patterns and standardization opportunities.