Making the business case with process mining and Lean Six Sigma.

42:52Recorded on 23 June 2022 at TU Eindhoven

Robin Schouten(VolkerWessels Telekom, Netherlands)

Robin dives into statistics and shows in detail how he calculates the First Time Yield (FTY) for his quality measurement.

Synopsis

VolkerWessels Telecom designs, builds and maintains telecommunication networks. Quality and timeliness are essential when delivering these network services to their customers.

Robin is a Lean Six Sigma green belt. In his talk, Robin shows how Lean Six Sigma professionals can benefit from including process mining into their toolbox. He examines classical Lean Six Sigma tools next to their corresponding process mining analyses and shows how they supplement and complement each other.

He demonstrates how he calculates the First Time Yield (FTY) and uses the statistical tools of Lean Six Sigma to determine the statistical significance of the discovered bottlenecks. With the combination of both approaches, process mining and Lean Six Sigma, you can create a detailed business case for your improvement opportunities.

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