Automation Platforms and Process Mining

23:20Recorded on 10 June 2016 at TU Eindhoven

Paul Kooij(Zig Websoftware, Netherlands)

Paul shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform.

Synopsis

Zig Websoftware creates process management software for housing associations. Their workflow solution is used by the housing associations to, for instance, manage the process of finding and on-boarding a new tenant once the old tenant has moved out of an apartment.

Paul Kooij shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform. Every day that a rental property is vacant costs the housing association money.

But why does it take so long to find new tenants? For WoonFriesland this was a black box. Paul explains how he used process mining to uncover hidden opportunities to reduce the vacancy time by 4,000 days within just the first six months.

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