Find out how to bridge the gap between business and IT, so that they work closely together to accomplish a common goal.
Abs Amiri works at SPARQ Solutions, who provide Information and Communications Technology services to government-owned suppliers like Energex and Ergon Energy in Queensland, Australia. Due to price pressure, there has been an increased need to cut costs and become more efficient.
As a senior analyst, programmer and data science lead, Abs developed new and innovative ways to help Energex and Ergon Energy improve their operations. His approach started with involving leadership to formulate the right questions. Then, he used his data expertise to wrangle the data into a format that was ready for process mining. He continued to validate the data and involved people with domain knowledge.
He then used process mining to understand how the processes actually worked and identified the factors that were causing variation and bottlenecks. By analysing the end-to-end processes with process mining, he was able to create significant benefits for the call dispatching processes.
Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations.
As a business analyst in Zimmer Biomet’s operational intelligence team, Giancarlo has introduced process mining to analyze the material flow in their production process.
Paul shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform.
Due to Carmen and her team at Telefónica, the percentage of work orders that are out of window could be decreased from 62% to 5% within just one year.
DHL has reduced their audit time by 25% in comparison to classical data analytics, by using process mining to analyze the quality of their own audit process.
Lucy knows that the automation of the loan application process at ALFAM should make the process more efficient. But in practice she sees that departments and teams have been struggling.
With great power comes great responsibility. Without taking proper care, the results of a data analysis could negatively impact citizens, patients, customers and employees.
Veco is the world leader in manufacturing customized precision parts via electroforming, photo-etching and laser cutting. They receive the Process Miner of the Year 2016 award for a project in their electroforming department.
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