Applying Process Mining to a Dispatching Process

1:03:24Recorded on 10 June 2016 at TU Eindhoven

Abs Amiri(SPARQ Solutions, Australia)

Find out how to bridge the gap between business and IT, so that they work closely together to accomplish a common goal.

Synopsis

Abs Amiri works at SPARQ Solutions, who provide Information and Communications Technology services to government-owned suppliers like Energex and Ergon Energy in Queensland, Australia. Due to price pressure, there has been an increased need to cut costs and become more efficient.

As a senior analyst, programmer and data science lead, Abs developed new and innovative ways to help Energex and Ergon Energy improve their operations. His approach started with involving leadership to formulate the right questions. Then, he used his data expertise to wrangle the data into a format that was ready for process mining. He continued to validate the data and involved people with domain knowledge.

He then used process mining to understand how the processes actually worked and identified the factors that were causing variation and bottlenecks. By analysing the end-to-end processes with process mining, he was able to create significant benefits for the call dispatching processes.

Join us online for this year's camp!

This year's Process Mining Camp will take place online, from 15 to 24 June 2020Come join us for eight special days, and meet the global process mining community!

Find out more!

More from Process Mining Camp 2016

Process Mining at Dimension Data

Jan Vermeulen (Dimension Data)

Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations.

Improving Product Manufacturing Processes

Giancarlo Lepore (Zimmer Biomet)

As a business analyst in Zimmer Biomet’s operational intelligence team, Giancarlo has introduced process mining to analyze the material flow in their production process.

Automation Platforms and Process Mining

Paul Kooij (Zig Websoftware)

Paul shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform.

Improving The Incident and Work Order Processes

Carmen Lasa Gómez (Telefónica)

Due to Carmen and her team at Telefónica, the percentage of work orders that are out of window could be decreased from 62% to 5% within just one year.

Increasing The Audit Process Efficiency at DHL

Marc Gittler (DHL) and Patrick Greifzu (DHL)

DHL has reduced their audit time by 25% in comparison to classical data analytics, by using process mining to analyze the quality of their own audit process.

Uncovering Manual Process Steps

Lucy Brand-Wesselink (ALFAM)

Lucy knows that the automation of the loan application process at ALFAM should make the process more efficient. But in practice she sees that departments and teams have been struggling.

“Green Data Science” for Process Mining

Wil van der Aalst (TU Eindhoven)

With great power comes great responsibility. Without taking proper care, the results of a data analysis could negatively impact citizens, patients, customers and employees.

Process Miner of the Year 2016

Anne Rozinat (Fluxicon) and Joris Keizers (Veco)

Veco is the world leader in manufacturing customized precision parts via electroforming, photo-etching and laser cutting. They receive the Process Miner of the Year 2016 award for a project in their electroforming department.

Explore Process Mining Camp 2016

© 2020 by Fluxicon BV, all rights reserved.
You can read our privacy policy here.

Page created in 26.6 ms.