Process Mining Camp 2015

Come join us at camp!

Process Mining Camp is where professionals gather to learn from their peers. A place where you can meet fellow explorers and exchange ideas, tips, and experiences. Old-timers and greenhorns alike, this is where we get down to business and share stories from the frontier at the campfire.

Whether you are an expert or have just recently heard of process mining, here you can meet other people who are just as curious and passionate about process mining as you are. Learn about how others are using process mining, and what they have to tell you.

tent iconPractice Talks

Learn how others are using process mining. We have asked some practitioners to tell us their story. They will share all about their successes, the difficulties they faced, and their best tips and tricks.

tent iconMeet the community

Process mining is used by people all around the world, for hundreds of different use cases. At camp, you can meet people who face the same challenges as you, and exchange experiences. Campers are typically curious, driven, and nice people who are spearheading process mining initiatives in their organization.

tent iconProcess Mining all day

Dive into process mining for a full day, and find out what others in the community are up to. We take care of food and drinks right there, so you can continue that conversation over lunch, coffee, or dinner.

10 June 2016

TU/e Auditorium, Eindhoven

9:00 – 19:00

All talks are in English.

  • Meet your fellow process miners
  • Learn from honest practice talks
  • Continue the conversation over lunch and dinner on-site

Tickets start at € 99,- (excl. VAT)

Early bird catches shirt

Register before 20 May
and get your camp t‑shirt!

Breaking it down ·The Camp Program



Get your badge and t-shirt, grab a coffee, and get to know the other campers.


Jan Vermeulen· Dimension Data, South Africa

The Process Mining journey of a global process owner.


Giancarlo Lepore· Zimmer Biomet, Switzerland

Process Mining vs. classical data analysis methods in manufacturing.


Paul Kooij· Zig Websoftware, The Netherlands

Improving the housing allocation process at WoonFriesland.



Help yourself to a warm lunch buffet, served right outside the camp room.


Carmen Lasa Gómez· Telefónica, Spain

Reshaping digital platforms operations with Process Mining.


Marc Gittler & Patrick Greifzu· DHL Group, Germany

Process Mining delivers efficiency and added value for Internal Audit.


Coffee break

Share your experiences with your fellow campers over a nice cup of coffee.


Lucy Brand-Wesselink· ALFAM Consumer Credit, The Netherlands

Improving the quotation and contract process.


Abs Amiri· Sparq, Australia

Applying Process Mining to the Energex dispatching process.


Coffee break

A room full of process mining enthusiasts and lots of coffee. What's not to like?


Wil van der Aalst· TU Eindhoven

Closing keynote: “Responsible Data Science”.


Proces Miner of the Year awards

Showcasing the most inspiring and transformative Process Mining project of the year.



Enjoy a warm dinner buffet, and socialize with your fellow campers over drinks.

All practice, no preaching ·Meet the family

Process Mining Camp is the only conference worldwide that is focused exclusively on the practical application of process mining.

Listen to information-packed practice talks, and talk shop with other process miners. You will love the enthusiastic atmosphere, and make new friends with process mining enthusiasts from all over the world.

Frank van Geffen (Rabobank) at Process Mining Camp 2013
Youri Soons (Auditdienst Rijk) at Process Mining Camp 2013
Wil van der Aalst (TU Eindhoven) at Process Mining Camp 2013

Photos © 2013 Jan Taco te Gussinklo

Lalit Wangikar (CKM Advisors) at Process Mining Camp 2013

Since 2012, Process Mining Camp has become the annual family meeting for the process mining community.

Last year, more than 170 process mining enthusiasts came to Eindhoven from 17 different countries, some from places as far away as South Africa, the USA, and South Korea.

Tales from the frontier ·Talks you will remember

Practice talks are the heart and soul of Process Mining Camp. We have asked a number of smart process mining professionals to share their knowledge and experiences with you, no holds barred. Every talk is followed by ten minutes of discussion with the audience, so that you can get the answers you need.

Carmen Lasa GómezTelefónica, Spain

Telefónica is a large telephone operator and mobile network provider. The R&D team in the Digital Operations group in Madrid analyzes and improves processes across global digital services provided by the company.

Carmen is a data analyst in the Digital Operations team. At camp, she will tell us how process mining reshaped the digital platform operations at Telefónica. She identified sources of delays, inefficient communication patterns, and bad practices such as work orders performed out of the scheduled window. As a result, improvements could be made with measurable effects on both the operation costs and the quality of the services.

Marc Gittler & Patrick GreifzuDeutsche Post DHL Group, Germany

Deutsche Post DHL Group is the world’s leading logistics and mail communications company. The mail division delivers approximately 70 million letters in Germany, six days a week, and provides services across the entire mail value chain.

Marc and Patrick are a Senior Audit Manager and Audit Manager in the Corporate Internal Audit team. They have integrated process mining into DHL's audit process to improve both the time spent for the analysis and the depth of the information audited. They found that process mining helps to reduce the audit time by 25% in comparison to classical data analytics. In addition, they are now able to identify unknown risks in processes, which helps to add more value to the audits.

Jan VermeulenDimension Data, South Africa

Dimension Data has over 30,000 employees in nine operating regions spread over all continents. They provide services from infrastructure sales to IT outsourcing for multinationals.

Historically, each region was responsible for running their own operations with very little enforced standards from a group perspective. The changing business landscape made it necessary for Dimension Data to standardize all their processes across all continents. But how exactly do you do that? As the Global Process Owner, Jan is responsible for the standardization of these processes. At camp, he will share their journey of establishing process mining as a methodology to analyze and improve operations, assist in winning new contracts, and assess compliance.

Lucy Brand-WesselinkALFAM Consumer Credit, The Netherlands

ALFAM is a subsidiary of ABN AMRO specializing in consumer credits. In the sales process, customer applications need to be assessed effectively and efficiently. For example, it is not worth to put a lot of time into an application when it is clear early on that the application cannot be granted.

Lucy is a process manager in the Business Operating Office. She has used process mining to analyze ALFAM's processes from many different angles. She has analyzed variation, re-processing, waiting times, and service levels. By visualizing the processes and the process problems, improvement opportunities could be crystallized in a powerful way. At camp, Lucy will share the results and the concrete steps that she has taken to get there.

Giancarlo LeporeZimmer Biomet, Switzerland

Zimmer Biomet designs and creates personalized joint replacements. Their orthopedic products, like knee replacements or hip replacements, are manufactured in more than 25 countries around the world.

Giancarlo is a senior business analyst in the Operational Intelligence team in Winterthur, Switzerland. He analyzes the production processes for processes managers to help them improve their operations. At camp, Giancarlo will share the results from several process mining use cases. He will also compare the traditional method of manual value stream mapping with a process mining-based analysis of the manufacturing flow.

Paul KooijZig Websoftware, The Netherlands

Zig Websoftware creates web applications for housing associations in the Netherlands. Their workflow solution is used by the housing associations to, for instance, manage the process of finding and on-boarding a new tenant once the old tenant has moved out of an apartment.

Paul is one of the 60 specialists working at Zig Websoftware. At camp, he will tell us how process mining has helped their customer WoonFriesland improve the housing allocation process. Every day that a rental property is vacant costs the housing association money. After Paul's process mining analysis, these vacancy costs could be reduced by 4,000 days within just the first six months.

Abs AmiriSPARQ Solutions, Australia

SPARQ Solutions provides Information and Communications Technology services to the government-owned electricity suppliers Energex and Ergon Energy in Queensland, Australia. Due to government pressure, there has been an increased need to cut costs and become more efficient.

Abs is a senior analyst programmer and data science lead in the organisation. In this role he develops new and innovative ways to help Energex and Ergon Energy improve their operations. He found process mining to be an incredibly powerful tool to quickly discover the actual problems and involve the relevant people in the root cause analysis. At camp, Abs will present how he analyzed the overall dispatching process as well as the maintenance process for a single machine. He will also share his insight about how to position your process mining initiative in the organization to get the buy-in you need.

Responsible Data Science

Closing Keynote byWil van der Aalst

Events (often hidden in Big Data) are often described as “the new oil”. Techniques like process mining aim to transform these events into new forms of “energy”: Insights, diagnostics, models, predictions, and automated decisions. However, the process of transforming “new oil” (event data) into “new energy” (analytics) can negatively impact citizens, patients, customers, and employees.

Systematic discrimination based on data, invasion of privacy, non-transparent life-changing decisions, and inaccurate conclusions illustrate that data science techniques may lead to new forms of “pollution”. We use the term “Green Data Science” for technological solutions that enable individuals, organizations, and society to reap the benefits from the widespread availability of data while ensuring fairness, confidentiality, accuracy, and transparency.

Wil van der Aalst is the founding father of process mining. He started to work on “workflow mining”, as it used to be called, way back when nobody even thought the necessary data existed. As a full professor at Eindhoven University of Technology, Wil has supervised countless PhD and Master students on the topic and is head of the IEEE Task Force on Process Mining.

Vox populi ·What previous years' campers are saying

Wil van der Aalst

“Process mining camp is the place to be for process mining practitioners. The camp enables process mining enthusiasts to share practical experiences and learn best practices. Moreover, it facilitates community building through the unique setup of the camp.”

— Prof. Wil van der Aalst

TU Eindhoven, The Netherlands

Alberto Manuel

“If there is an event you should attend to actually learn about process mining, and how it is making a difference by helping organizations to change and adapt faster, this is the one for which you should save the date.”

— Alberto Manuel

ProcessSphere, Portugal

Samuel Itzikowitz

“Especially as a beginner in the field, I found the camp extremely informative, educational and important for me. It was not easy for me to make the trip but now, afterwards, I feel so good and so happy that I made the effort.”

— Prof. Samuel Itzikowitz

COMAS, Israel

Frank van Geffen

“As chairman of the Dutch NGI-NGN Special Interest Group on Process Mining I really endorse the sharing of practices and knowledge across the process mining community. My experience from previous years is that ‘The Camp’ is the place to be if you want to experience the world wide application of process mining. It's leading edge, realistic and down to earth. A great way to expand your network and you just might get that breakthrough you needed to further your efforts in conducting successful process mining projects.”

— Frank van Geffen

Rabobank & Ngi, Netherlands

Ward Steeman

“In our company we are extremely focused on processes, and we see process mining as a valuable technique to quickly understand how processes are executed in reality. The process mining camps have been very important for us to learn about the possibilities and limitations. Rather than process mining as only a ‘technique’, for us it's the place to listen to other companies revealing their experience with process mining.”

— Ward Steeman

Volvo, Belgium

Mitchell Cunningham

“Attending process mining camp was a great opportunity to learn from other process mining practitioners in a relaxed and informal setting. Particularly helpful were presentations and discussions around key process mining challenges including aligning process mining efforts to organisational culture and obtaining and preparing process data.”

— Mitchell Cunningham

Suncorp, Australia

Primus inter pares ·Process Miner of the Year

Have you completed a successful process mining project in the past months that you are really proud of? A project that went so well, or produced such amazing results, that you cannot stop telling anyone around you about it? You know, the one that propelled process mining to a whole new level in your organization? We are pretty sure that a lot of you are thinking of your favorite project right now, and that you can’t wait to share it.

We want to help you showcase your best work and share it with the process mining community. This is why we are introducing the Process Miner of the Year awards. The best submission will receive this award at this year’s Process Mining Camp.

Do you have a great process mining success story? Click here and find out how to submit it for the awards competition at our blog.

Campsite ·TU/e Auditorium

An event like Process Mining Camp deserves an appropriate venue. What better campsite to choose than the TU Eindhoven (TU/e), the place where process mining was invented?

This year's camp will take place in the TU/e Auditorium (Blauwe Zaal). You can expect comfortable seating, a nice, roomy area with lots of air to breathe, and a professional projector and sound equipment.

The auditorium is located in the south-western corner of the TU Eindhoven campus, and it can be reached from Eindhoven central train station by a 8 minute's walk. If you want to come by car, parking space is available nearby on the university campus.

Blauwe Zaal @ TU/e Auditorium

  • Come by train: The train station is Eindhoven Centraal. Leave the station on the northern side (where buses stop), and turn right. You can see the university buildings in a few minutes' distance. Cross at the traffic lights, and follow the scenic path. The Auditorium is on your left, about thirty meters after crossing a small bridge. (Click here for a map).
  • Come by plane: Eindhoven has an airport serviced mostly by smaller airlines. Bus routes connect the airport to the central train station. If you come in via Amsterdam's Schiphol Airport, there are train connections directly to Eindhoven central station every 30 minutes, leaving from a station right below the ground floor of the airport. Travel time is about 90 minutes.
  • Come by car: When you are on the TU Eindhoven campus, look for a tall, green building, it is right opposite of the Auditorium. Also, you may want to print the campus map here. Parking on the campus is € 7,50 per day (paid in cash, or by debit card).

Are you staying overnight?

If you need a recommendation for a place to stay, consider the following options:

In general, any hotel that is in walking distance to the Eindhoven train station should be fine.

Anne Rozinat and Christian W. Günther from Fluxicon

Your hosts for the day

We are Anne and Christian from Fluxicon, and we love process mining. After finishing our PhDs with Wil van der Aalst in Eindhoven, we founded Fluxicon with two goals in mind. For one, we want to build the best process mining software for professionals. At least as important a goal for us is to spread the word about process mining, to grow the process mining community worldwide, and to bring the community closer together.

For us, Process Mining Camp is that dream come to life. The whole process mining community is coming together in one place for a day. No academic talks, and no sales show. At camp, we focus squarely and exclusively on the practical application of process mining.

In 2012, more than 70 smart and driven people joined us for the first Process Mining Camp. In 2013, we moved Process Mining Camp to the Zwarte Doos and added workshops, and we had a great day with more than 100 process mining enthusiasts from all over the world. In 2014, camp tickets sold out very quickly, and process mining enthusiasts from more than 16 countries came for a varied program including workshops, keynotes, and a panel discussion. In 2015, we moved to the auditorium to make more room, and 173 people from 17 different countries joined us at camp.

We think you are going to really love this year's camp, and we cannot wait to meet you in Eindhoven! If there is anything we can help you with preparing for camp, or if you have questions, just shoot us an email at

We hope to see you at camp soon,

TU Eindhoven IEEE Task Force on Process Mining Data Science Center Eindhoven

Process Mining Camp 2016 is supported by Eindhoven University of Technology,
the IEEE Task Force for Process Mining, and the Data Science Center Eindhoven.

Fluxicon logo

Process Mining Camp 2016 is organized by Fluxicon.