Increasing The Audit Process Efficiency at DHL

44:57Recorded on 10 June 2016 at TU Eindhoven

Marc Gittler(DHL, Germany)

Patrick Greifzu(DHL, Germany)

DHL has reduced their audit time by 25% in comparison to classical data analytics, by using process mining to analyze the quality of their own audit process.

Synopsis

Deutsche Post DHL Group is the world’s leading logistics and mail communications company. The mail division delivers approximately 70 million letters in Germany, six days a week, and provides services across the entire mail value chain.

Marc Gittler and Patrick Greifzu are a Senior Audit Manager and Audit Manager in the Corporate Internal Audit team of DHL Group, Germany. Their view is that due to the increasing amount of data and process complexity a sample-based testing approach is no longer adequate.

Marc and Patrick did not only analyze the efficiency of the parcel delivery process based on hundreds of millions of events, but they also used process mining to analyze the quality of their own audit process.

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