Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations.
Dimension Data has over 30,000 employees in nine operating regions spread over all continents. They provide services from infrastructure sales to IT outsourcing for multinationals. As the Global Process Owner at Dimension Data, Jan Vermeulen is responsible for the standardization of the global IT services processes.
Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations. These three pillars form the foundation of Dimension Data's business case for process mining.
Jan shows examples from each of the three pillars and shares what he learned on the way. The growth pillar is particularly new and interesting, because Dimension Data was able to compete in a RfP process for a new customer by providing a customized offer after analyzing the customer's data with process mining.
As a business analyst in Zimmer Biomet’s operational intelligence team, Giancarlo has introduced process mining to analyze the material flow in their production process.
Paul shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform.
Due to Carmen and her team at Telefónica, the percentage of work orders that are out of window could be decreased from 62% to 5% within just one year.
DHL has reduced their audit time by 25% in comparison to classical data analytics, by using process mining to analyze the quality of their own audit process.
Lucy knows that the automation of the loan application process at ALFAM should make the process more efficient. But in practice she sees that departments and teams have been struggling.
Find out how to bridge the gap between business and IT, so that they work closely together to accomplish a common goal.
With great power comes great responsibility. Without taking proper care, the results of a data analysis could negatively impact citizens, patients, customers and employees.
Veco is the world leader in manufacturing customized precision parts via electroforming, photo-etching and laser cutting. They receive the Process Miner of the Year 2016 award for a project in their electroforming department.
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