Process Mining at Dimension Data

44:48Recorded on 10 June 2016 at TU Eindhoven

Jan Vermeulen(Dimension Data, South Africa)

Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations.

Synopsis

Dimension Data has over 30,000 employees in nine operating regions spread over all continents. They provide services from infrastructure sales to IT outsourcing for multinationals. As the Global Process Owner at Dimension Data, Jan Vermeulen is responsible for the standardization of the global IT services processes.

Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations. These three pillars form the foundation of Dimension Data's business case for process mining.

Jan shows examples from each of the three pillars and shares what he learned on the way. The growth pillar is particularly new and interesting, because Dimension Data was able to compete in a RfP process for a new customer by providing a customized offer after analyzing the customer's data with process mining.

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