Lucy knows that the automation of the loan application process at ALFAM should make the process more efficient. But in practice she sees that departments and teams have been struggling.
Lucy Brand-Wesselink works at ALFAM, a subsidiary of ABN AMRO specializing in consumer credits. One of the challenges of ALFAM is to become more efficient when processing customer loan applications.
As a process manager in the Business Operating Office, Lucy knows that the automation of the loan application process should make the process more efficient. But in practice she sees that departments and teams have been struggling to fulfill the expectations to continue growth.
When reviewing the process with process mining, Lucy became aware that the real process was different than she thought. She expected a straight-through process, but instead was looking at a process with a lot of variation. Only 45% of the cases were processed completely automatically and the manual steps took 120 minutes per case longer than expected. Diving deeper into the data revealed the rework in the process.
Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations.
As a business analyst in Zimmer Biomet’s operational intelligence team, Giancarlo has introduced process mining to analyze the material flow in their production process.
Paul shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform.
Due to Carmen and her team at Telefónica, the percentage of work orders that are out of window could be decreased from 62% to 5% within just one year.
DHL has reduced their audit time by 25% in comparison to classical data analytics, by using process mining to analyze the quality of their own audit process.
Find out how to bridge the gap between business and IT, so that they work closely together to accomplish a common goal.
With great power comes great responsibility. Without taking proper care, the results of a data analysis could negatively impact citizens, patients, customers and employees.
Veco is the world leader in manufacturing customized precision parts via electroforming, photo-etching and laser cutting. They receive the Process Miner of the Year 2016 award for a project in their electroforming department.
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