Léonard and his colleague Ines analyzed the construction permit process at the City of Lausanne, which is regulated by 27 different laws from Swiss federal law, cantonal law, and communal regulation.
Administrative processes are typically based on public laws and regulations. As such, you might think that they must be quite simple and well-structured, especially when compared to customer journey or hospital processes. The truth, though, is that administrative processes can become very complicated as well.
Léonard Studer and his colleague analyzed the construction permit process at the City of Lausanne, which is regulated by 27 different laws from Swiss federal law, cantonal law, and communal regulation. It takes an average of six months to obtain a construction permit in Lausanne, from when the demand is filed. The administrative and technical employees already handle a heavy workload, while external clients like architects and construction businesses put pressure on the public works department to speed up the process.
The objective of the study was to identify bottlenecks and inefficiencies in the process, of course without changing or removing any of the legally required steps. Léonard takes us on a journey through the project, with all its challenges, highlights, and findings. One of the problems was that there was no proper activity name and Léonard shows hands-on how he used text mining to pre-process the data.
Willy focuses on how to stay organized in your process mining analysis. She shares tips about preparing the data with optimal flexibility, taking different perspectives on the process, and communicating the results to an audience unfamiliar with process mining.
Joris demonstrates how process mining has helped to cut the lead time of their core production process in half by unlocking relevant process knowledge of key employees who have less of a feeling for statistical methods.
When you create an event log from ERP data, you need to make certain choices during the data preparation that influence the kinds of process mining analyses you can do. Mieke walks you through these choices step by step.
Bart shows us how process mining can help to bridge the gap between process improvement professionals and the medical staff based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc hospital.
Edmar demonstrates how process mining can be used to very quickly uncover technical errors and KPIs in the pilot phase of a new system based on a project at DUO, the study financing arm of the Dutch Ministry of Education.
Anne gives a deep-dive into the world of metrics: What constitutes a good metric? What are the pitfalls? What kind of questions you can answer with process mining?
Wil and Anne discuss the state of the field of process mining and take questions from the audience.
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