Process Mining at UWV

In our latest Process Mining Café, we talked with Vincent Veraart (process improvement specialist), Lewis Ho (senior BI specialist), and Richard Verheijen (consultant advanced analytics). They work for UWV, the Dutch employee insurance agency.

The Dutch employee insurance agency is an important part of the social fabric of the government. In the Netherlands, you contact them if you need to request unemployment benefits or cannot work due to health issues, for example.

Six strategies to introduce process mining

Process mining helps UWV to become a data-driven organization, and to become more customer-oriented. When they initially introduced process mining, Vincent and his colleagues had a lot of explaining to do.

We discussed the six strategies they used to bring everyone along on their journey:

  • Training courses
  • Lunch updates
  • Scrum
  • Going horizontal
  • ETL, and
  • Creating change

The NOW measure

Then, we looked at one concrete project in more detail: The introduction of the temporary emergency bridging measure NOW.

Through NOW, employers can request relief financial support for paying the salaries of their employees during the Corona crisis. This was a completely new process that had not existed before. We discussed six success factors that helped them to establish this new process in a short amount of time.

I found it very interesting to hear how process mining is applied in a public administration. And I realized that their experiences are relevant for all organizations who want to introduce process mining.

Watch the recording here if you missed the live broadcast or if you want to re-watch the conversation.

Thanks again to Vincent, Lewis, Richard, and to all of you for joining us!

Here are the links that we mentioned during the session:

Contact us via if you have questions or suggestions anytime.

Anne Rozinat

Anne Rozinat

Market, customers, and everything else

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.