Boris applied process mining in the area of logistic process automation. He validated and optimized test scenarios during some of the most critical phases of a project — acceptance testing and operational trials.
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses.
Boris Nikolov is a Process Improvement Engineer at Vanderlande. He supports customers by solving problems and by implementing new systems for baggage handling or parcel sorting and routing.
One of the customers in the parcel distribution center called Boris to solve a problem of recirculating parcels. Normally, parcels entering the system are scanned and routed to the right locations. However, a percentage of parcels kept circulating. Using the standard checks, he was not able to find the problem quickly. So, he tried process mining and found out that the root cause was that the lookup of the location of the parcels in the ERP was delayed. He also used process mining in the design stage of new baggage handling systems for airports.
ASML is the leading developer of photolithography systems for the semiconductor industry. Freerk shows how he has used process mining to analyze and improve lithography system start and calibration sequences, resulting in higher system availability.
Jozef and Claus developed a standard approach for black-box process discoveries. Using process mining, they first explore and review the processes on their own and then dive deeper in the analysis with the subject matter experts.
Zvi shows how process mining techniques can be leveraged to improve natural language interfaces by analyzing conversational data from chatbot interactions with customers.
Bas and Frank Nobel made an impact with process mining at the Dutch pension provider PGGM. The process lies at the heart of most of their improvement initiatives and they are always a multi-disciplinary effort.
Mark and Carmen applied process mining to understand how Philips' MRI machines are actually used by physicians in the field. The discovered usage patterns increase the test coverage based on real-life behavior for these machines.
Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.
Hadi brought his enthusiasm for football and his love for data together when he analyzed the 2018 World Cup data with process mining. He realized that the key to finding patterns is to make the right assumptions when preparing the data.
The final speaker at Process Mining Camp 2019 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talked about responsible data Science for process miners.
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