PGGM is a non-profit cooperative pension administration organization. They are founded by social partners in the care and welfare sector and serve four million participants.

Bas van Beek is a process consultant and Frank Nobel is a process and data analyst at PGGM. Instead of establishing process mining either in the data science corner or in the Lean Six Sigma corner, they approach every process improvement initiative as a multi-disciplinary team with people from both groups.

The nature of each initiative can be quite different. For example, some projects are more focused on the redesign or implementation of an IT solution. Others require extensive involvement from the business to change the way of working. In a third example, they showed how they used process mining for compliance purposes: Because they were able to demonstrate that certain individual funds actually follow the same process, they could group these funds and simplify the audit by using generic controls.