Process Mining Camp 2019

Come join us at camp!

Process Mining Camp is where professionals gather to learn from their peers. A place where you can meet fellow explorers and exchange ideas, tips, and experiences. Old-timers and greenhorns alike, this is where we get down to business and share stories from the frontier at the campfire.

Whether you are an expert or have just recently heard of process mining, here you can meet other people who are just as curious and passionate about process mining as you are. Learn about how others are using process mining, and what they have to tell you.

tent iconMeet the community

Process mining is used by people all around the world, for hundreds of different use cases. At camp, you can meet people who face the same challenges as you, and exchange experiences. Campers are typically curious, driven, and nice people who are spearheading process mining initiatives in their organization.

tent iconPractice Talks

Learn how others are using process mining. We have asked some practitioners to tell us their story. They will share all about their successes, the difficulties they faced, and their best tips and tricks.

tent iconHands-On Workshops

Pick up new skills in one of our hands-on workshops, where seasoned experts will help you dive deep on a focus topic of your choice.

tent iconProcess Mining all day

Dive into process mining for two days, and find out what others in the community are up to. We take care of food and drinks right there, so you can continue that conversation over lunch, coffee, or dinner.

20 & 21 June 2019

TU/e Auditorium, Eindhoven

9:00 – 19:00

All talks are in English.

  • Meet your fellow process miners.
  • Learn from honest practice talks.
  • Get your hands dirty in one of our hands-on workshops.
  • Continue the conversation over lunch and dinner on-site.

Tickets start at € 99,- (excl. VAT)

Early bird catches shirt

Register before 4 June
and get your camp t‑shirt!

All practice, no preaching ·Meet the family

Process Mining Camp is the only conference worldwide that is focused exclusively on the practical application of process mining.

Listen to information-packed practice talks, and talk shop with other process miners. You will love the enthusiastic atmosphere, and make new friends with process mining enthusiasts from all over the world.

Frank van Geffen (Rabobank) at Process Mining Camp 2013
Youri Soons (Auditdienst Rijk) at Process Mining Camp 2013
Wil van der Aalst (TU Eindhoven) at Process Mining Camp 2013

Photos © 2013 Jan Taco te Gussinklo

Lalit Wangikar (CKM Advisors) at Process Mining Camp 2013

Since 2012, Process Mining Camp has become the annual family meeting for the process mining community.

Last year, more than 220 process mining enthusiasts came to Eindhoven from 16 different countries, some from places as far away as the USA and Japan.

Tales from the frontier ·Talks you will remember

Practice talks are the heart and soul of Process Mining Camp. We have asked a number of smart process mining professionals to share their knowledge and experiences with you, no holds barred. Every talk is followed by ten minutes of discussion with the audience, so that you can get the answers you need.

Freerk JilderdaASML, The Netherlands

ASML provides chip makers with everything they need to mass produce patterns on silicon, helping to increase the value and lower the cost of a chip. The key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process down to the nanometer. All of the world’s top chipmakers like Samsung, Intel and TSMC use ASML's technology, enabling the waves of innovation that help tackle the world’s toughest challenges.

Freerk Jilderda is a project manager running structural improvement projects in the Development & Engineering sector. In this talk he will outline the use of data analytics and process mining to analyze and improve lithography system start and calibration sequences, resulting in higher system availability.

Sudhendu RaiAIG, United States

With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and jurisdictions. AIG provides a range of insurance products to support clients in business and in life, including: general property/casualty, life insurance, and retirement and financial services through General Insurance, Life and Retirement and Investments business units.

Sudhendu Rai is a Lead Scientist and Head of Data-Driven Process Optimization in the COO Office of AIG’s Investments organization. In his talk, Sudhendu will discuss their 'Process Wind Tunnel' framework that utilizes data analytics, visualization, process mining and discrete-event simulation optimization for improving insurance business processes within AIG.

Carmen Bratosin & Mark PijnenburgESI & Philips Healthcare, The Netherlands

ESI is an independent research organisation for high-tech embedded systems design and engineering. Philips Healthcare is a global maker of many healthcare products, among which are imaging systems such as X-Ray, CT, Fluoroscopy and Magnetic Resonance Imaging (MRI) machines.

Carmen Bratosin is a research fellow at ESI and Mark Pijnenburg is a Clinical Verification Lead at Philips Healthcare. Mark and Carmen will show how process mining can be used to analyze the system usage of an MRI machine. It helps to understand how the customer (the physician) uses the MRI system, and how its behavior deviates from the expected (and designed) behavior. But to get to the actual process mining analysis, the low-level technical system log data of the MRI machine first needs to be prepared in several ways.

Jozef Gruzman & Claus MitterlehnerRaiffeisen Bank International, Austria

Raiffeisen Bank International (RBI) is a leading Retail and Corporate bank with 50 thousand employees serving more than 14 million customers in 14 countries in Central and Eastern Europe.

Jozef Gruzman is a digital and innovation enthusiast working in RBI, focusing on retail business, operations & change management. Claus Mitterlehner is a Senior Expert in RBI’s International Efficiency Management team and has a strong focus on Smart Automation supporting digital and business transformations. Together they will show how RBI started its process mining journey, how process mining fits into their Smart Automation portfolio, and in which areas of the Bank they have made discoveries so far. Based on a concrete Use Case Josef and Claus will show you how they assess and discuss their process mining findings.

Boris NikolovVanderlande, The Netherlands

Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses. Vanderlande’s baggage handling systems move 3.7 billion pieces of luggage around the world per year, in other words 10.1 million per day. Its systems are active in 600 airports including 13 of the world’s top 20.

Boris Nikolov is a Process Improvement Engineer at Vanderlande. In this talk, he will tell us how they use process mining to gain insight on how to validate and optimize test scenarios during some of the most critical phases of a project — acceptance testing and operational trials.

Bas van Beek & Frank NobelPGGM, The Netherlands

PGGM is a non-profit cooperative pension administration organization. They are founded by the social partners in the care and welfare sector and serve 750.000 employees and pensioners.

Bas van Beek is process consultant and Frank Nobel is process and data analyst at PGGM. In their talk, they will show how process mining goes further than unveiling the bottlenecks in their processes. Discovering and analyzing the process is often the starting point to develop a solution. They show how the goal and approach of the analysis are slightly different when you decide to start a Lean Six Sigma or compliance initiative compared to, for example, the goal of automating tasks, developing a data science or robotics process automation solution.

Zvi TopolMuyVentive, United States

MuyVentive, LLC is an advanced analytics R&D company focusing on AI/ML and Conversational Analytics work.

Zvi Topol is a Data Scientist and CEO at MuyVentive. In his talk, Zvi will show how to leverage process mining techniques to improve natural language interfaces. Based on an example using the Microsoft Cognitive Services LUIS API, Zvi will show you how conversational data from chatbot interactions with customers can be transformed into structured data, which in turn can then be analyzed further with process mining techniques.

Responsible Data Science for Process Miners

Closing Keynote byWil van der Aalst

Data Science techniques can run the risk of enabling systematic discrimination based on data, invasion of privacy, non-transparent life-changing decisions, and inaccurate conclusions. We use the term “Green Data Science” for technological solutions that enable individuals, organizations, and society to reap the benefits from the widespread availability of data while ensuring fairness, confidentiality, accuracy, and transparency.

Wil's keynote will give you a sneak peek into the latest research in responsible data science. He will show the results from two ongoing research projects that focus on fairness in the process mining analysis and on the analysis of anonymized data.

Wil van der Aalst is the founding father of process mining. He started to work on “workflow mining”, as it used to be called, way back when nobody even thought the necessary data existed. As a full professor at RWTH Aachen University, Wil has supervised countless PhD and Master students on the topic and is head of the IEEE Task Force on Process Mining. He is the author of the book “Process Mining: Data Science in Action” and the creator of the popular Process Mining MOOC.

Intensive Care ·Join one of our Hands-On Workshops

This year’s Process Mining Camp will again run for two straight days.

After a full day of listening to practice talks and interacting with your peers, you can join a selection of hands-on workshops and get your hands dirty on day two (21 June). Here, you will have the time to dive into various process mining topics in depth, in smaller groups of participants, and guided by an experienced expert.

Participation in workshops is of course optional, but if you want to hone your craft and focus on your topic of choice with a group of like-minded process miners, you will fit right in!

You can choose between four half-day workshops. The workshops take place in the morning and all four workshops will run in parallel (so you need to pick one). The workshop day will be closed with a lunch buffet and coffee, so that by 14:00 you are ready to start your journey back home.

Workshop 1 ·How to improve processes in the digital age?

Rudi NiksFluxicon

Digital transformation does not only impact the expectation of the customer. It also impacts the techniques and methods that companies use to delight customers every day. The DMAIC (Define, Measure, Analyze, Improve and Control) improvement cycle lies at the heart of the Six Sigma methodology. Process mining is a great addition for the Lean Six Sigma practitioner to understand and analyze the real complexity of the value streams.

In this workshop we will go step by step through a typical Lean Six Sigma project and experience together how process mining can be used in each stage of the DMAIC.

Rudi Niks has been one of the first process mining practitioners. He has over ten years of experience in creating value with process mining as a Lean Six Sigma Black Belt. At Fluxicon he ensures that Disco miners are the best process miners in the world.

Workshop 2 ·From ERP system to dataset: How do I prepare a useful event log?

Wesley WiertzSifters

Rick van BuurenSifters

Preparing a high-quality eventlog from an ERP-system can be a considerable challenge for organizations. Retrieving the raw data from the system or its database is often the first hurdle. Then, when the data is available, its amount and complexity can be overwhelming. Finding the relevant pieces of information is like finding a needle in the haystack. Finally, you need to make sure that the data correctly reflects the process, which is essential to be able to rely on the findings and to convince stakeholders.

How to overcome these challenges is the topic of this workshop. You will be guided through the process of data preparation and we will demonstrate the pitfalls and best practices step by step.

Wesley Wiertz and Rick van Buuren have extensive experience in the fields of financial audits, IT audits, and business intelligence. With a strong focus on compliance and traceability, they now focus on helping clients with the extraction of relevant data and the preparation of high-quality, validated event logs for process mining.

Workshop 3 ·How can I combine process mining with RPA?

Andrés Jiménez RamírezUniversidad de Sevilla

Hajo ReijersUtrecht University

The lifecycle of any Robotic Process Automation (RPA) project starts with the analysis of the process that should be automated. This is a very time-consuming phase, which in practice often relies on the study of process documentation and on interviews with subject matter experts. Process mining can help to discover the actual process based on IT data, but the data that is collected from the IT systems is often too detailed to be used directly.

We will walk you through a possible transformation of low-level screen-mouse-key-logger data (a sequence of images, mouse actions, and key actions stored along with their timestamps) into a UI log that can then be analyzed with process mining techniques. We will also discuss the different scenarios in which it makes sense (and in which it does not make sense) to apply process mining in RPA projects.

Andrés Jiménez Ramírez is assistant professor at Universidad de Sevilla and Hajo Reijers is a full professor at Utrecht University. They have a lot of experience with process mining and applied process mining in several real-life RPA projects.

Workshop 4 ·What questions can I answer with process mining?

Anne RozinatFluxicon

When you start out with process mining, it is often a bit of a chicken-and-egg problem: You are supposed to start with questions about your process, but which kinds of questions can you actually answer with process mining?

We will give you 20 typical process mining questions as a starting point and show you how to answer them. In this workshop, you will work hands-on with multiple data sets to understand the different approaches for measuring your process performance, analyzing compliance, and answering other process mining questions.

Anne Rozinat is the co-founder of Fluxicon and working with process mining every day. She has obtained her PhD Cum Laude in the process mining group at Eindhoven University of Technology and has given more than 100 process mining trainings over the past years.

Vox populi ·What previous years' campers are saying

Wil van der Aalst

“Process mining camp is the place to be for process mining practitioners. The camp enables process mining enthusiasts to share practical experiences and learn best practices. Moreover, it facilitates community building through the unique setup of the camp.”

— Prof. Wil van der Aalst

TU Eindhoven, The Netherlands

Alberto Manuel

“If there is an event you should attend to actually learn about process mining, and how it is making a difference by helping organizations to change and adapt faster, this is the one for which you should save the date.”

— Alberto Manuel

ProcessSphere, Portugal

Samuel Itzikowitz

“Especially as a beginner in the field, I found the camp extremely informative, educational and important for me. It was not easy for me to make the trip but now, afterwards, I feel so good and so happy that I made the effort.”

— Prof. Samuel Itzikowitz

COMAS, Israel

Frank van Geffen

“As chairman of the Dutch NGI-NGN Special Interest Group on Process Mining I really endorse the sharing of practices and knowledge across the process mining community. My experience from previous years is that ‘The Camp’ is the place to be if you want to experience the world wide application of process mining. It's leading edge, realistic and down to earth. A great way to expand your network and you just might get that breakthrough you needed to further your efforts in conducting successful process mining projects.”

— Frank van Geffen

Rabobank & Ngi, Netherlands

Ward Steeman

“In our company we are extremely focused on processes, and we see process mining as a valuable technique to quickly understand how processes are executed in reality. The process mining camps have been very important for us to learn about the possibilities and limitations. Rather than process mining as only a ‘technique’, for us it's the place to listen to other companies revealing their experience with process mining.”

— Ward Steeman

Volvo, Belgium

Mitchell Cunningham

“Attending process mining camp was a great opportunity to learn from other process mining practitioners in a relaxed and informal setting. Particularly helpful were presentations and discussions around key process mining challenges including aligning process mining efforts to organisational culture and obtaining and preparing process data.”

— Mitchell Cunningham

Suncorp, Australia

Primus inter pares ·Process Miner of the Year

Have you completed a successful process mining project in the past months that you are really proud of? A project that went so well, or produced such amazing results, that you cannot stop telling anyone around you about it? You know, the one that propelled process mining to a whole new level in your organization? We are pretty sure that a lot of you are thinking of your favorite project right now, and that you can’t wait to share it.

We want to help you showcase your best work and share it with the process mining community. This is why we introduced the Process Miner of the Year awards. In 2016, a team from Veco won Process Miner of the Year 2016 with a great process mining success story. The following year, a team from Telefónica was awarded Process Miner of the Year 2017 for their high-impact process mining project. Last year, the university hospital Lucas Augusti received the Process Miner of the Year 2018 award with an impressive healthcare process mining study.

This year's best submission will receive the prestigious 2019 award at this year’s Process Mining Camp. Do you have a great process mining success story? Download our template here and find out how to submit your project for awards consideration.

Campsite ·TU/e Auditorium

An event like Process Mining Camp deserves an appropriate venue. What better campsite to choose than the TU Eindhoven (TU/e), the place where process mining was invented?

This year's camp will take place in the TU/e Auditorium (Blauwe Zaal). You can expect comfortable seating, a nice, roomy area with lots of air to breathe, and a professional projector and sound equipment.

The auditorium is located in the south-western corner of the TU Eindhoven campus, and it can be reached from Eindhoven central train station by a 8 minute's walk. If you want to come by car, parking space is available nearby on the university campus.

Blauwe Zaal @ TU/e Auditorium

  • Come by train: The train station is Eindhoven Centraal. Leave the station on the northern side (where buses stop), and turn right. You can see the university buildings in a few minutes' distance. Cross at the traffic lights, and follow the scenic path. The Auditorium is on your left, about thirty meters after crossing a small bridge. (Click here for a map).
  • Come by plane: Eindhoven has an airport serviced mostly by smaller airlines. Bus routes connect the airport to the central train station. If you come in via Amsterdam's Schiphol Airport, there are train connections directly to Eindhoven central station every 30 minutes, leaving from a station right below the ground floor of the airport. Travel time is about 90 minutes.
  • Come by car: When you are on the TU Eindhoven campus, look for a tall, green building, it is right opposite of the Auditorium. Also, you may want to print the campus map here. Parking on the campus is € 7,50 per day (paid in cash, or by debit card).

Are you staying overnight?

If you need a recommendation for a place to stay, consider the following options:

In general, any hotel that is in walking distance to the Eindhoven train station should be fine.

Anne Rozinat and Christian W. Günther from Fluxicon

Your hosts for the day

We are Anne and Christian from Fluxicon, and we love process mining. After finishing our PhDs with Wil van der Aalst in Eindhoven, we founded Fluxicon with two goals in mind. For one, we want to build the best process mining software for professionals. At least as important a goal for us is to spread the word about process mining, to grow the process mining community worldwide, and to bring the community closer together. In 2017, we found our perfect third team member Rudi.

For us, Process Mining Camp is that dream come to life. The whole process mining community is coming together in one place for a day. No academic talks, and no sales show. At camp, we focus squarely and exclusively on the practical application of process mining.

In 2012, more than 70 smart and driven people joined us for the first Process Mining Camp. In 2013, we moved Process Mining Camp to the Zwarte Doos and added workshops, and we had a great day with more than 100 process mining enthusiasts from all over the world. In 2014, camp tickets sold out very quickly, and process mining enthusiasts from more than 16 countries came for a varied program including workshops, keynotes, and a panel discussion. In 2015, we moved to the auditorium to make more room, and since then the 220 seats have quickly filled up each year, bringing process mining enthusiasts from hundreds of different companies and a total of 34 different countries to Eindhoven. Since 2017, Process Mining Camp has grown into a two-day event with the workshop seats selling out in just a couple of days.

We think you are going to really love this year's camp, and we cannot wait to meet you in Eindhoven! If there is anything we can help you with preparing for camp, or if you have questions, just shoot us an email at anne@fluxicon.com.

We hope to see you at camp soon,

TU Eindhoven IEEE Task Force on Process Mining Data Science Center Eindhoven

Process Mining Camp 2019 is supported by Eindhoven University of Technology,
the IEEE Task Force for Process Mining, and the Data Science Center Eindhoven.

Fluxicon logo

Process Mining Camp 2019 is organized by Fluxicon.