Process Mining as Enabler for Digital Transformations

55:44Recorded on 20 June 2019 at TU Eindhoven

Jozef Gruzman(Raiffeisen Bank International, Austria)

Claus Mitterlehner(Raiffeisen Bank International, Austria)

Jozef and Claus developed a standard approach for black-box process discoveries. Using process mining, they first explore and review the processes on their own and then dive deeper in the analysis with the subject matter experts.

Synopsis

Raiffeisen Bank International (RBI) is a leading Retail and Corporate bank with 50 thousand employees serving more than 14 million customers in 14 countries in Central and Eastern Europe.

Jozef Gruzman is a digital and innovation enthusiast working in RBI, focusing on retail business, operations & change management. Claus Mitterlehner is a Senior Expert in RBI’s International Efficiency Management team and has a strong focus on Smart Automation supporting digital and business transformations.

Together, they have applied process mining on various processes such as: corporate lending, credit card and mortgage applications, incident management and service desk, procure to pay, and many more. They have developed a standard approach for black-box process discoveries and illustrate their approach and the deliverables they create for the business units based on the customer lending process.

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