End to End Process Analysis

38:03Recorded on 3 June 2021

Gary Bonneau(Cox Communications, United States)

Gary shows how he got from disparate data sources to an end-to-end process visibility. As a process owner, process mining allows him to analyze his process completely by himself, independently from the IT department.

Synopsis

Cox Communications is an American company that provides digital cable television, telecommunications, and home automation services in the United States. Gary Bonneau is a senior manager for product operations at Cox Business (the business side of Cox Communications).

Gary has been working in the telecommunications industry for over two decades and — after following the topic for many years — is a bit of a process mining veteran as well. Now, he is putting process mining to use to visualize his own fulfillment processes. The business life cycles are very complex and multiple data sources need to be connected to get the full picture. At camp, Gary shared the dos and don'ts and take-aways of his experience.

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