Analysts and Domain Experts are Complements

33:22Recorded on 31 May 2021

Daan Jabroer(Volksbank, Netherlands)

During the first quarter of 2020, the mortgage provisioning lead time was above the stated limit. Daan shows how only the process analyst and the domain expert together can solve the problem.

Synopsis

Volksbank is a Dutch bank that includes brands such as SNS, ASN Bank, RegioBank, and BLG Wonen. Daan Jabroer is a business improvement consultant at Volksbank.

For more than eleven years, Daan has worked on architecting, (re)designing, modeling, and improving the business processes at various banks. The processes are constantly changing and process mining is a great tool to explore the impact of these changes over time. However, for Daan, the real value lies in the collaboration between the process mining analyst and the domain expert. Only together they are able to learn new things and question the status quo.

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