Man or Machine: Hybrid Intelligence

48:54Recorded on 4 June 2021

Wil van der Aalst(RWTH Aachen, Germany)

How can Artificial Intelligence & Machine Learning improve processes? Robotic Process Automation automates and improves individual tasks but it requires a hybrid intelligence to combine data, algorithms, and people.

Synopsis

Process mining is not a magic wand. It is a discipline that requires a smart human being who can make the connection between the data and the underlying business process — with the help of the process mining tool. You have to apply your domain knowledge to interpret the results and develop improvement ideas.

Pundits love to tell us which professions will be replaced by robots any day now. All the while, the smart devices in our pockets and at home are not as smart as we would like them to be. Where exactly lies the boundary between what machines can do, and what will humans continue to do well into the future? In his closing keynote, Wil explored the questions of where technology outperforms humans, where human intelligence is needed, and where both blend together to combine the best of both worlds.

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Explore Process Mining Camp 2021

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