Process Mining and Jira

38:05Recorded on 19 June 2018 at TU Eindhoven

Marc Tollens(KLM, Netherlands)

As a Sunday afternoon project, Marc collected data from Jira, a project management software for (agile) software development, to see how process mining could be applied to help the teams learn from each other.

Synopsis

The sixth speaker at Process Mining Camp 2018 was Marc Tollens, a digital product owner at Air France KLM. In order to compete in the aviation market, KLM focuses on providing an excellent customer experience. They adopted the agile methodology to be able to reduce the time to introduce new touch points in the traveler’s journey. The performance of the agile teams is crucial to get the most out of each sprint.

As a Sunday afternoon project, Marc collected data from Jira, a project management software for (agile) software development, to see how process mining could be applied to help the teams learn from each other. Surprisingly, the flow of each team was quite different.

Marc started comparing the flows of the three teams to identify key differences in behavior and the resulting effects. In this way he could see if a team was able to deliver what they promised and whether they started testing too early or too late. He shared his observations with the teams during the retrospective and returned for the next sprint to see how the improvement worked out.

More from Process Mining Camp 2018

Deciding Surgery Room Allocations in a Hospital

Fran Batchelor (UW Health)

Fran Batchelor is a Nursing Informatics Specialist who supports the surgical services at three of UW Health’s hospitals. She used process mining to analyze the flow of urgent and emergent surgical cases added to the schedule.

Process Mining at Deutsche Bank

Niyi Ogunbiyi (Deutsche Bank)

Niyi started with process mining on a cold winter morning in January 2017, when he received an email from a colleague telling him about process mining. In his talk, he shared his process mining journey and the five lessons they have learned so far.

Mining a Global Trade Process with Data Science

Dinesh Das (Microsoft)

Dinesh Das is the Data Science manager in Microsoft’s Core Services Engineering and Operations organization. He sees process mining as a silver bullet to achieve this and he shared his learnings and experiences based on the proof of concept on the global trade process.

Controlling Financial Processes at a Municipality

Wim Kouwenhoven (City of Amsterdam)

Wim is a program manager responsible for improving and controlling the financial function at the City of Amsterdam. He shared the five-step approach they used for introducing process mining.

Understanding Complex Development Processes

Olga Gazina (Euroclear) and Daniel Cathala (Euroclear)

As a data analyst at the internal audit department of Euroclear, Olga helped Daniel, an IT Manager, to make his life at the end of the year a bit easier by using process mining to identify key risks.

Process Miner of the Year 2018

David Baltar Boilève (Hospital Universitario Lucus Augusti)

After tackling the inevitable complexity of any healthcare process through a combination of simplification strategies, the team at HULA were able to reveal bottlenecks that, once removed, can lead to a faster cancer diagnosis.

Skills for Successful Process Scientists

Wil van der Aalst (RWTH Aachen)

The final speaker at Process Mining Camp 2018 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talked about the updated skill set that process and data scientists need today.

Explore Process Mining Camp 2018

© 2020 by Fluxicon BV, all rights reserved.
You can read our privacy policy here.

Page created in 30.1 ms.