All the camp that's fit to indulge in

On this page, we have collected the talks from all previous years of Process Mining Camp. Dive in, and relive the experience of a delicious overdose of process mining that only camp can give you!

Process Mining Camp is where professionals gather to learn from their peers. A place where you can meet fellow explorers and exchange ideas, tips, and experiences. Old-timers and greenhorns alike, this is where we get down to business and share stories from the frontier at the campfire.

Whether you are an expert or have just recently heard of process mining, here you can meet other people who are just as curious and passionate about process mining as you are. Learn about how others are using process mining, and what they have to tell you.

Come join us this year!

Join us online for this year's camp!

This year's Process Mining Camp will take place online, from 15 to 24 June 2020Come join us for eight special days, and meet the global process mining community!

Find out more!

Process Mining Camp 2012

Keynote

Christian W. Günther (Fluxicon)

The Fluxicon co-founder welcomes the campers with a story about process mining in the 19th century and shares some glimpses of our vision for process mining.

Process Mining at The Rabobank

Frank van Geffen (Rabobank)

Frank tells all about the added value he has found at the Rabobank. He also talks about organizational challenges, like identifying the right people.

Process Mining at Deloitte

Mieke Jans (Deloitte)

Mieke has not only a PhD in process mining, but also lots of experience with auditing projects. She shares the seven steps she is using in her process mining projects in an audit context.

Process Mining at The City of Lausanne

Léonard Studer (City of Lausanne)

Léonard is setting up an internal control system using process mining at the City of Lausanne. He talks about the benefits of process mining in a resource-constrained environment.

Process Mining at The Dutch Tax Office

Wim Leeuwenkamp (Belastingdienst)

Wim shares his experiences from a pilot project in the audit department of the Ministry of Finance in the Netherlands.

Process Mining at AE

Bram Vanschoenwinkel (AE)

Bram is one of the process mining veterans. He shares tips, tricks, problems he encountered, and lessons learned.

Introducing Disco

Anne Rozinat (Fluxicon)

Process mining is an interactive activity. Anne shows us how a typical process mining analysis looks like, live on stage.

Process Mining at TU Eindhoven

Wil van der Aalst (TU Eindhoven)

Wil is heading the leading process mining research group at Eindhoven University of Technology. He gives an exclusive overview about the current research in his group.

Process Mining Camp 2013

A Framework for Process Mining Projects

Tijn van der Heijden (Deloitte)

During his master studies at Eindhoven University of Technology, Tijn developed a framework for conducting process mining projects. He introduces his framework, and tells how he implemented it at a project for the Rabobank.

Process Mining and Data Science in the Financial Industry

Lalit Wangikar (CKM Advisors)

As a consultant for CKM Advisors in New York City, Lalit delivers projects for clients, mainly in the financial industry. A lot of their projects have a strong focus on data science, and process mining fits perfectly into this approach.

Analyzing the World's Biggest Purchasing Process

Philipp Horn (Volkswagen)

Philipp tells us how he introduced process mining to analyze the world's largest purchasing process at Volkswagen with Process Mining. He emphasizes the responsibility of the analyst to take all the context information into account.

Integrating Process Mining at Australia's Largest Insurer

Mitchell Cunningham (Suncorp)

Mitch works as a business analyst at Suncorp, one of Australia's largest insurance companies. He talks about how they integrated process mining into their practice and their organization, the challenges they faced, and the value that they could realize.

A Consultant's Perspective on Process Mining

Walter Vanherle (bpi3)

As a business consultant, Walter is always looking for new and exciting ways to deliver value to his customers. He found the perfect tool with Process Mining in a project for a security company, where he could give new answers to pressing questions.

Supercharge Your Auditing Practice with Process Mining

Youri Soons (Central Audit Service)

For an auditor, process mining can make their work much more efficient, since it can automate and support many checks they need to make. But it can also allow them to test all cases, instead of only samples.

A Short History of Process Mining

Wil van der Aalst (TU Eindhoven)

Wil gives an overview about the history of Process Mining. How can it be placed in the larger context of BPM and machine learning research, how did it all get started, and what were the major developments since then?

Process Mining Camp 2014

Customer Journey Mining at ING DIRECT Australia

John Müller (ING)

As a data scientist during a project at ING in Australia, John struggled with finding the right kind of visualization that he could show to the business user. He discovered that process mining was the perfect tool for the job.

Monitoring Outsourced Processes

Oliver Wildenstein (MLP)

Many companies have outsourced processes, but are these processes really meeting the performance criteria that are in the contract? Without process mining, one has to believe the self-reports from the provider.

Process Mining in IT Service Management

Nicholas Hartman (CKM Advisors)

Typical management reporting is not actionable, because it is heavily averaged and the granularity is limited by pre-determined categories. Nick shows based on two IT Service Management examples how process mining helps to find the actual problem areas.

Process Mining and Official Statistics

Johan Lammers (CBS)

Official statistics are made via processes. To produce statistics of good quality, and as cost-efficiently as possible, process improvement and process mining can be used. Johan shows concrete results from analyzing the labor force survey process.

The Benefits of Process Mining in Auditing

Erik Davelaar (KPMG)

Process mining provides clear benefits – both for auditors and for the auditees. Erik demonstrates this based on three case studies. For example, process mining can help to understand and audit processes that are different in different countries.

Adopting Process Mining at the Rabobank

Frank van Geffen (Rabobank)

Frank shares their impressive journey of adopting process mining worldwide. In one of the projects, an IT service desk process could be improved such that after six months the team had reduced waiting time in aggregate by 72,000 hours.

Towards a Process Scientist

Wil van der Aalst (TU Eindhoven)

Wil talks about how process mining fits in the wider data science spectrum and which research programs will be coming up at the new Data Science Center Eindhoven (DSC/e). At the DSC/e, process mining will be combined with other data science techniques such as data mining and statistics, the internet of things, but also look at human and social aspects.

Process Mining Perspectives

Wil van der Aalst (TU Eindhoven), Marc Kerremans (Gartner), Neil Ward-Dutton (MWD Advisors), Frank van Geffen (Rabobank), Nicholas Hartman (CKM Advisors), and Christian Günther (Fluxicon)

A panel discussion about the state of process mining, and the process analytics market. Where are we in 2014, and what can we do to move the needle towards a wider adoption and use of process mining.

Process Mining Camp 2015

Studying A Lengthy Administrative Process

Léonard Studer (City of Lausanne)

Léonard and his colleague Ines analyzed the construction permit process at the City of Lausanne, which is regulated by 27 different laws from Swiss federal law, cantonal law, and communal regulation.

How To Manage Your Process Mining Analysis

Willy van der Schoot (Atos)

Willy focuses on how to stay organized in your process mining analysis. She shares tips about preparing the data with optimal flexibility, taking different perspectives on the process, and communicating the results to an audience unfamiliar with process mining.

Manufacturing Improvement

Joris Keizers (Veco)

Joris demonstrates how process mining has helped to cut the lead time of their core production process in half by unlocking relevant process knowledge of key employees who have less of a feeling for statistical methods.

Step By Step: From Database to Event Log

Mieke Jans (Hasselt University)

When you create an event log from ERP data, you need to make certain choices during the data preparation that influence the kinds of process mining analyses you can do. Mieke walks you through these choices step by step.

Process Mining in Healthcare

Bart van Acker (Radboudumc)

Bart shows us how process mining can help to bridge the gap between process improvement professionals and the medical staff based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc hospital.

Using Process Mining In An Event-Driven Environment

Edmar Kok (DUO)

Edmar demonstrates how process mining can be used to very quickly uncover technical errors and KPIs in the pilot phase of a new system based on a project at DUO, the study financing arm of the Dutch Ministry of Education.

Process Mining Metrics

Anne Rozinat (Fluxicon)

Anne gives a deep-dive into the world of metrics: What constitutes a good metric? What are the pitfalls? What kind of questions you can answer with process mining?

Fireside Chat

Wil van der Aalst (TU Eindhoven) and Anne Rozinat (Fluxicon)

Wil and Anne discuss the state of the field of process mining and take questions from the audience.

Process Mining Camp 2016

Process Mining at Dimension Data

Jan Vermeulen (Dimension Data)

Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations.

Improving Product Manufacturing Processes

Giancarlo Lepore (Zimmer Biomet)

As a business analyst in Zimmer Biomet’s operational intelligence team, Giancarlo has introduced process mining to analyze the material flow in their production process.

Automation Platforms and Process Mining

Paul Kooij (Zig Websoftware)

Paul shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform.

Improving The Incident and Work Order Processes

Carmen Lasa Gómez (Telefónica)

Due to Carmen and her team at Telefónica, the percentage of work orders that are out of window could be decreased from 62% to 5% within just one year.

Increasing The Audit Process Efficiency at DHL

Marc Gittler (DHL) and Patrick Greifzu (DHL)

DHL has reduced their audit time by 25% in comparison to classical data analytics, by using process mining to analyze the quality of their own audit process.

Uncovering Manual Process Steps

Lucy Brand-Wesselink (ALFAM)

Lucy knows that the automation of the loan application process at ALFAM should make the process more efficient. But in practice she sees that departments and teams have been struggling.

Applying Process Mining to a Dispatching Process

Abs Amiri (SPARQ Solutions)

Find out how to bridge the gap between business and IT, so that they work closely together to accomplish a common goal.

“Green Data Science” for Process Mining

Wil van der Aalst (TU Eindhoven)

With great power comes great responsibility. Without taking proper care, the results of a data analysis could negatively impact citizens, patients, customers and employees.

Process Miner of the Year 2016

Anne Rozinat (Fluxicon) and Joris Keizers (Veco)

Veco is the world leader in manufacturing customized precision parts via electroforming, photo-etching and laser cutting. They receive the Process Miner of the Year 2016 award for a project in their electroforming department.

Process Mining Camp 2017

Process Mining at The Dutch Railway

Remco Bunder (Nederlandse Spoorwegen) and Jacco Vogelsang (Nederlandse Spoorwegen)

The experiments of Remco and Jacco are a fantastic example of how enthusiasm and persistence can help you grow from a process mining novice to achieving great results within just 1 year.

Process Mining from a Change Manager's Perspective

Sebastiaan van Rijsbergen (Nationale Nederlanden)

From Sebastiaan's process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.

Process Mining in Internal Audit

Wilco Brouwers (CZ) and Dave Jansen (CZ)

As the frontrunners within their team, Wilco and Dave have developed a new approach for auditing their digital processes of the future.

Building Bridges Between Data and Business Value

Gijs Jansen (Essent)

One day Gijs, a business intelligence specialist for Essent, was asked to calculate the “snake plot” and “ping-pong factor” for a process.

Lean & Process Mining

Roel Blankers (VGZ) and Wesley Wiertz (Sifters)

Process mining is a great addition to the Lean toolbox and a fun way to collaborate with domain experts to find opportunities to improve.

Mining The Customer Journey

Mick Langeberg (Veco)

Mick and his team identified a new process ‘From Engineering to Order’ that was not managed before. By experimenting with this new process for a few weeks they were able to get jaw-dropping results.

Process Miner of the Year 2017

Carmen Lasa Gómez (Telefónica)

The 2017 Process Miner of the Year award was awarded to a team at Telefónica, who discovered operational drifts in their IT service management processes with process mining.

Process Mining Camp 2018

Deciding Surgery Room Allocations in a Hospital

Fran Batchelor (UW Health)

Fran Batchelor is a Nursing Informatics Specialist who supports the surgical services at three of UW Health’s hospitals. She used process mining to analyze the flow of urgent and emergent surgical cases added to the schedule.

Process Mining at Deutsche Bank

Niyi Ogunbiyi (Deutsche Bank)

Niyi started with process mining on a cold winter morning in January 2017, when he received an email from a colleague telling him about process mining. In his talk, he shared his process mining journey and the five lessons they have learned so far.

Mining a Global Trade Process with Data Science

Dinesh Das (Microsoft)

Dinesh Das is the Data Science manager in Microsoft’s Core Services Engineering and Operations organization. He sees process mining as a silver bullet to achieve this and he shared his learnings and experiences based on the proof of concept on the global trade process.

Controlling Financial Processes at a Municipality

Wim Kouwenhoven (City of Amsterdam)

Wim is a program manager responsible for improving and controlling the financial function at the City of Amsterdam. He shared the five-step approach they used for introducing process mining.

Understanding Complex Development Processes

Olga Gazina (Euroclear) and Daniel Cathala (Euroclear)

As a data analyst at the internal audit department of Euroclear, Olga helped Daniel, an IT Manager, to make his life at the end of the year a bit easier by using process mining to identify key risks.

Process Mining and Jira

Marc Tollens (KLM)

As a Sunday afternoon project, Marc collected data from Jira, a project management software for (agile) software development, to see how process mining could be applied to help the teams learn from each other.

Process Miner of the Year 2018

David Baltar Boilève (Hospital Universitario Lucus Augusti)

After tackling the inevitable complexity of any healthcare process through a combination of simplification strategies, the team at HULA were able to reveal bottlenecks that, once removed, can lead to a faster cancer diagnosis.

Skills For Successful Process Scientists

Wil van der Aalst (RWTH Aachen)

The final speaker at Process Mining Camp 2018 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talked about the updated skill set that process and data scientists need today.

Process Mining Camp 2019

Process Mining Machine Recoveries to Reduce Downtime

Freerk Jilderda (ASML)

ASML is the leading developer of photolithography systems for the semiconductor industry. Freerk shows how he has used process mining to analyze and improve lithography system start and calibration sequences, resulting in higher system availability.

Process Mining as Enabler for Digital Transformations

Jozef Gruzman (Raiffeisen Bank International) and Claus Mitterlehner (Raiffeisen Bank International)

Jozef and Claus developed a standard approach for black-box process discoveries. Using process mining, they first explore and review the processes on their own and then dive deeper in the analysis with the subject matter experts.

Using Process Mining to Improve Conversational Interfaces

Zvi Topol (MuyVentive)

Zvi shows how process mining techniques can be leveraged to improve natural language interfaces by analyzing conversational data from chatbot interactions with customers.

Process Mining at PGGM

Bas van Beek (PGGM) and Frank Nobel (PGGM)

Bas and Frank Nobel made an impact with process mining at the Dutch pension provider PGGM. The process lies at the heart of most of their improvement initiatives and they are always a multi-disciplinary effort.

Building Operational Profiles for Philips MRI Machines

Mark Pijnenburg (Philips Healthcare) and Carmen Bratosin (ESI)

Mark and Carmen applied process mining to understand how Philips' MRI machines are actually used by physicians in the field. The discovered usage patterns increase the test coverage based on real-life behavior for these machines.

Process Mining and Simulation

Sudhendu Rai (AIG)

Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.

Process Mining in Logistics

Boris Nikolov (Vanderlande)

Boris applied process mining in the area of logistic process automation. He validated and optimized test scenarios during some of the most critical phases of a project — acceptance testing and operational trials.

Process Mining Meets Football

Hadi Sotudeh (JADS)

Hadi brought his enthusiasm for football and his love for data together when he analyzed the 2018 World Cup data with process mining. He realized that the key to finding patterns is to make the right assumptions when preparing the data.

Responsible Data Science For Process Miners

Wil van der Aalst (RWTH Aachen)

The final speaker at Process Mining Camp 2019 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talked about responsible data Science for process miners.

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