On this page, we have collected the talks from all previous years of Process Mining Camp. Dive in, and relive the experience of a delicious overdose of process mining that only camp can give you!
Process Mining Camp is where professionals gather to learn from their peers. A place where you can meet fellow explorers and exchange ideas, tips, and experiences. Old-timers and greenhorns alike, this is where we get down to business and share stories from the frontier at the campfire.
Whether you are an expert or have just recently heard of process mining, here you can meet other people who are just as curious and passionate about process mining as you are. Learn about how others are using process mining, and what they have to tell you.
At Radwell, physical machines and spare parts are sent from one place to another. Eric analyzes these processes to help managers apply data to their intuition to make the right decisions.
Stefan's data wrangling was a crucial success factor for applying process mining to his healthcare processes. He shows two concrete examples of the data transformations he had to do.
Xhentilo discusses the concrete challenges he has encountered in the data collection, data pre-processing, and data analysis phases of his audits in the past.
Franck, Ruth, and Mithra share their experience of establishing a working group in a process mining capacity within an EU Agency and across several EU bodies.
Process mining has several advantages over classical web analytics. Vanessa shows how to better understand the customer journey based on process mining.
Machteld and Marianne share three projects in which the initial assumptions were quite different from the analysis results and ultimate resolutions.
Sjoerd shows us how answering one question generated new, additional questions. And how you need to keep on asking the “why” question until there are no further questions left.
Beth looks at two types of processes: Structured and unstructured processes. She adapts her analysis approach to the type of process.
Robin dives into statistics and shows in detail how he calculates the First Time Yield (FTY) for his quality measurement.
Maxime and Maxime improved the speed of the HBSM process for clinical trials of new vaccines using process mining.
Fluxicon organizes Process Mining Camp since 2012. It's our favorite part of the year. We look back at the talks from the past nine years and categorize them into industries and use cases.
During the first quarter of 2020, the mortgage provisioning lead time was above the stated limit. Daan shows how only the process analyst and the domain expert together can solve the problem.
We discuss process improvement methodologies and best practices for process improvement with Sudhendu Rai and Daan Jabroer.
When you perform an audit with process mining, you need to be methodical in your approach and tame the complexity by focusing on the right questions.
We talk about audit standards, new definitions of materiality, and research on how auditors assign risk to deviations with Mieke Jans, Jasmine Handler, and Andreas Preslmayer.
Process mining complements productivity management in the digitized industry. Domain knowledge is necessary to generate improvement ideas and multi-disciplinary teams are needed to implement the change.
We dive into Lean manufacturing and discuss whether data analysis is too far away from the physical processes with Joris Keizers, Minh Chau Nguyen, and Klaus Kühnel.
Gary shows how he got from disparate data sources to an end-to-end process visibility. As a process owner, process mining allows him to analyze his process completely by himself, independently from the IT department.
We talk about where to find data and how to make it available for fresh analyses with Carmen Lasa Gómez, Javier García Algarra, and Gary Bonneau.
How can Artificial Intelligence & Machine Learning improve processes? Robotic Process Automation automates and improves individual tasks but it requires a hybrid intelligence to combine data, algorithms, and people.
We discuss explainability research, multi-agent systems, and responsible data science with Manuela Veloso and Wil van der Aalst.
Lufthansa Technik AG is the Lufthansa Engineering group that provides maintenance, repair, and overhaul services for aircraft, engines, and components. Christian shows how they used the theory of constraints to identify and address bottlenecks in the parts repair process.
Total Gas & Power is a B2B energy supplier in the Netherlands and part of the Total Group. Carmen and Noortje discuss how they analyzed the customer journey process at Total.
Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.
Nelleke performed three process mining projects at a.s.r. Based on these experiences, she concludes that different organizational approaches are needed to introduce process mining in different situations.
Zsolt shows how process mining can support auditors. Process data is everywhere and process mining helps auditors to use that data to assess the performance and compliance of processes.
Hilda analyzed healthcare data from the Veterans Affairs Corporate Data Warehouse to discover and visualize clinical order processes like the radiology process.
Harm and Redmar show how their operational management approach incorporates process mining to maintain and improve performance. Process mining gives them deeper insights into the effects of changes and helps to take the right measures when things suddenly change.
The final speaker at Process Mining Camp 2020 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talks about new research in “Object-Centric Process Mining”.
ASML is the leading developer of photolithography systems for the semiconductor industry. Freerk shows how he has used process mining to analyze and improve lithography system start and calibration sequences, resulting in higher system availability.
Jozef and Claus developed a standard approach for black-box process discoveries. Using process mining, they first explore and review the processes on their own and then dive deeper in the analysis with the subject matter experts.
Zvi shows how process mining techniques can be leveraged to improve natural language interfaces by analyzing conversational data from chatbot interactions with customers.
Bas and Frank Nobel made an impact with process mining at the Dutch pension provider PGGM. The process lies at the heart of most of their improvement initiatives and they are always a multi-disciplinary effort.
Mark and Carmen applied process mining to understand how Philips' MRI machines are actually used by physicians in the field. The discovered usage patterns increase the test coverage based on real-life behavior for these machines.
Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.
Boris applied process mining in the area of logistic process automation. He validated and optimized test scenarios during some of the most critical phases of a project — acceptance testing and operational trials.
Hadi brought his enthusiasm for football and his love for data together when he analyzed the 2018 World Cup data with process mining. He realized that the key to finding patterns is to make the right assumptions when preparing the data.
The final speaker at Process Mining Camp 2019 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talked about responsible data Science for process miners.
Fran Batchelor is a Nursing Informatics Specialist who supports the surgical services at three of UW Health’s hospitals. She used process mining to analyze the flow of urgent and emergent surgical cases added to the schedule.
Niyi started with process mining on a cold winter morning in January 2017, when he received an email from a colleague telling him about process mining. In his talk, he shared his process mining journey and the five lessons they have learned so far.
Dinesh Das is the Data Science manager in Microsoft’s Core Services Engineering and Operations organization. He sees process mining as a silver bullet to achieve this and he shared his learnings and experiences based on the proof of concept on the global trade process.
Wim is a program manager responsible for improving and controlling the financial function at the City of Amsterdam. He shared the five-step approach they used for introducing process mining.
As a data analyst at the internal audit department of Euroclear, Olga helped Daniel, an IT Manager, to make his life at the end of the year a bit easier by using process mining to identify key risks.
As a Sunday afternoon project, Marc collected data from Jira, a project management software for (agile) software development, to see how process mining could be applied to help the teams learn from each other.
After tackling the inevitable complexity of any healthcare process through a combination of simplification strategies, the team at HULA were able to reveal bottlenecks that, once removed, can lead to a faster cancer diagnosis.
The final speaker at Process Mining Camp 2018 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talked about the updated skill set that process and data scientists need today.
The experiments of Remco and Jacco are a fantastic example of how enthusiasm and persistence can help you grow from a process mining novice to achieving great results within just 1 year.
From Sebastiaan's process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.
As the frontrunners within their team, Wilco and Dave have developed a new approach for auditing their digital processes of the future.
One day Gijs, a business intelligence specialist for Essent, was asked to calculate the “snake plot” and “ping-pong factor” for a process.
Process mining is a great addition to the Lean toolbox and a fun way to collaborate with domain experts to find opportunities to improve.
Mick and his team identified a new process ‘From Engineering to Order’ that was not managed before. By experimenting with this new process for a few weeks they were able to get jaw-dropping results.
The 2017 Process Miner of the Year award was awarded to a team at Telefónica, who discovered operational drifts in their IT service management processes with process mining.
Jan shares his journey of establishing process mining as a methodology to improve process performance and compliance, to grow their business, and to increase the value in their operations.
As a business analyst in Zimmer Biomet’s operational intelligence team, Giancarlo has introduced process mining to analyze the material flow in their production process.
Paul shows how they could help their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig's platform.
Due to Carmen and her team at Telefónica, the percentage of work orders that are out of window could be decreased from 62% to 5% within just one year.
DHL has reduced their audit time by 25% in comparison to classical data analytics, by using process mining to analyze the quality of their own audit process.
Lucy knows that the automation of the loan application process at ALFAM should make the process more efficient. But in practice she sees that departments and teams have been struggling.
Find out how to bridge the gap between business and IT, so that they work closely together to accomplish a common goal.
With great power comes great responsibility. Without taking proper care, the results of a data analysis could negatively impact citizens, patients, customers and employees.
Veco is the world leader in manufacturing customized precision parts via electroforming, photo-etching and laser cutting. They receive the Process Miner of the Year 2016 award for a project in their electroforming department.
Léonard and his colleague Ines analyzed the construction permit process at the City of Lausanne, which is regulated by 27 different laws from Swiss federal law, cantonal law, and communal regulation.
Willy focuses on how to stay organized in your process mining analysis. She shares tips about preparing the data with optimal flexibility, taking different perspectives on the process, and communicating the results to an audience unfamiliar with process mining.
Joris demonstrates how process mining has helped to cut the lead time of their core production process in half by unlocking relevant process knowledge of key employees who have less of a feeling for statistical methods.
When you create an event log from ERP data, you need to make certain choices during the data preparation that influence the kinds of process mining analyses you can do. Mieke walks you through these choices step by step.
Bart shows us how process mining can help to bridge the gap between process improvement professionals and the medical staff based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc hospital.
Edmar demonstrates how process mining can be used to very quickly uncover technical errors and KPIs in the pilot phase of a new system based on a project at DUO, the study financing arm of the Dutch Ministry of Education.
Anne gives a deep-dive into the world of metrics: What constitutes a good metric? What are the pitfalls? What kind of questions you can answer with process mining?
Wil and Anne discuss the state of the field of process mining and take questions from the audience.
As a data scientist during a project at ING in Australia, John struggled with finding the right kind of visualization that he could show to the business user. He discovered that process mining was the perfect tool for the job.
Many companies have outsourced processes, but are these processes really meeting the performance criteria that are in the contract? Without process mining, one has to believe the self-reports from the provider.
Typical management reporting is not actionable, because it is heavily averaged and the granularity is limited by pre-determined categories. Nick shows based on two IT Service Management examples how process mining helps to find the actual problem areas.
Official statistics are made via processes. To produce statistics of good quality, and as cost-efficiently as possible, process improvement and process mining can be used. Johan shows concrete results from analyzing the labor force survey process.
Process mining provides clear benefits – both for auditors and for the auditees. Erik demonstrates this based on three case studies. For example, process mining can help to understand and audit processes that are different in different countries.
Frank shares their impressive journey of adopting process mining worldwide. In one of the projects, an IT service desk process could be improved such that after six months the team had reduced waiting time in aggregate by 72,000 hours.
Wil talks about how process mining fits in the wider data science spectrum and which research programs will be coming up at the new Data Science Center Eindhoven (DSC/e). At the DSC/e, process mining will be combined with other data science techniques such as data mining and statistics, the internet of things, but also look at human and social aspects.
A panel discussion about the state of process mining, and the process analytics market. Where are we in 2014, and what can we do to move the needle towards a wider adoption and use of process mining.
During his master studies at Eindhoven University of Technology, Tijn developed a framework for conducting process mining projects. He introduces his framework, and tells how he implemented it at a project for the Rabobank.
As a consultant for CKM Advisors in New York City, Lalit delivers projects for clients, mainly in the financial industry. A lot of their projects have a strong focus on data science, and process mining fits perfectly into this approach.
Philipp tells us how he introduced process mining to analyze the world's largest purchasing process at Volkswagen with Process Mining. He emphasizes the responsibility of the analyst to take all the context information into account.
Mitch works as a business analyst at Suncorp, one of Australia's largest insurance companies. He talks about how they integrated process mining into their practice and their organization, the challenges they faced, and the value that they could realize.
As a business consultant, Walter is always looking for new and exciting ways to deliver value to his customers. He found the perfect tool with Process Mining in a project for a security company, where he could give new answers to pressing questions.
For an auditor, process mining can make their work much more efficient, since it can automate and support many checks they need to make. But it can also allow them to test all cases, instead of only samples.
Wil gives an overview about the history of Process Mining. How can it be placed in the larger context of BPM and machine learning research, how did it all get started, and what were the major developments since then?
Frank tells all about the added value he has found at the Rabobank. He also talks about organizational challenges, like identifying the right people.
Mieke has not only a PhD in process mining, but also lots of experience with auditing projects. She shares the seven steps she is using in her process mining projects in an audit context.
Léonard is setting up an internal control system using process mining at the City of Lausanne. He talks about the benefits of process mining in a resource-constrained environment.
Wim shares his experiences from a pilot project in the audit department of the Ministry of Finance in the Netherlands.
Bram is one of the process mining veterans. He shares tips, tricks, problems he encountered, and lessons learned.
Process mining is an interactive activity. Anne shows us how a typical process mining analysis looks like, live on stage.
Wil is heading the leading process mining research group at Eindhoven University of Technology. He gives an exclusive overview about the current research in his group.
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