In his latest BPTrends article, Paul Harmon discusses why not more Business Process Management Systems (BPMSs) are sold today: The main stumbling point is that BPMS tools are not for organizations that aren’t knowledgeable (yet) about their company’s business processes.
He uses the CMM stair step model to illustrate where most organizations are today (level 2 and 3), and where they need sophisticated BPMS software to manage their processes (level 4).
Talking about organizations on level 2 and 3, he remarks:
They do not, at this stage, need tools to automate the management of their processes they don’t understand them well enough to need to automate their management.
He suggests that BPMS vendors need to invest in moving companies from Level 2 to Level 4 by helping them to model, monitor and manage their processes before they can expect to see large scale roll-out of sophisticated runtime process management tools.
While he does not make the connection in that article (see his spotlight on Business Intelligence and Mining Techniques instead), it is obvious that process mining can help organizations to map out their processes much faster and more reliably. Using process mining is the perfect starting point to understand how your process flows look like in the first place. So, there are a lot of level 2 and level 3 organizations who can benefit from this technology to get a head start in moving up on the process maturity ladder.
Anne Rozinat
Market, customers, and everything else
Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.
info@fluxicon.com