Monitoring Outsourced Processes

24:25Recorded on 18 June 2014 at TU Eindhoven

Oliver Wildenstein(MLP, Germany)

Many companies have outsourced processes, but are these processes really meeting the performance criteria that are in the contract? Without process mining, one has to believe the self-reports from the provider.

Synopsis

Oliver Wildenstein is an IT process manager at MLP. As in many other IT departments, he works together with external companies who perform supporting IT processes for his organization. With process mining he found a way to monitor these outsourcing providers.

Rather than having to believe the self-reports from the provider, process mining gives him a controlling mechanism for the outsourced process. Because such analyses are usually not foreseen in the initial outsourcing contract, companies often have to pay extra to get access to the data for their own process.

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