Process mining provides clear benefits – both for auditors and for the auditees. Erik demonstrates this based on three case studies. For example, process mining can help to understand and audit processes that are different in different countries.
Erik Davelaar is an IT auditor at KPMG. He sees that one main benefit of process mining for the auditor is that they get a higher degree of assurance during the audit. Instead of using just a sample of 25 cases, all cases of the year can be analyzed. After a number of pilots in the leasing sector and at a mortgage provider he could convince his audit colleagues at their financial sector clients of the added value.
In one project, the processes were different for every country, and process mining helped to understand and audit these differences. In another project, the access rights were not enforced on the system level, but with process mining the segregation of duty violations could still be assessed objectively. And in the third project deviations from the expected process were found.
As a data scientist during a project at ING in Australia, John struggled with finding the right kind of visualization that he could show to the business user. He discovered that process mining was the perfect tool for the job.
Many companies have outsourced processes, but are these processes really meeting the performance criteria that are in the contract? Without process mining, one has to believe the self-reports from the provider.
Typical management reporting is not actionable, because it is heavily averaged and the granularity is limited by pre-determined categories. Nick shows based on two IT Service Management examples how process mining helps to find the actual problem areas.
Official statistics are made via processes. To produce statistics of good quality, and as cost-efficiently as possible, process improvement and process mining can be used. Johan shows concrete results from analyzing the labor force survey process.
Frank shares their impressive journey of adopting process mining worldwide. In one of the projects, an IT service desk process could be improved such that after six months the team had reduced waiting time in aggregate by 72,000 hours.
Wil talks about how process mining fits in the wider data science spectrum and which research programs will be coming up at the new Data Science Center Eindhoven (DSC/e). At the DSC/e, process mining will be combined with other data science techniques such as data mining and statistics, the internet of things, but also look at human and social aspects.
A panel discussion about the state of process mining, and the process analytics market. Where are we in 2014, and what can we do to move the needle towards a wider adoption and use of process mining.
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