Franck, Ruth, and Mithra share their experience of establishing a working group in a process mining capacity within an EU Agency and across several EU bodies.
The European Medicines Agency has successfully built up a process mining capacity, transitioning from a centralized Centre of Excellence to a decentralized model. This shift has empowered process owners, internal auditors, and internal controllers to build their own expertise and foster collaboration in an inter-group knowledge-sharing setting.
Franck shared their experience from establishing a working group on process mining across different EU organizations. Ruth explored process mining for risk assessments. Mithra then connected the various stakeholders of process mining to challenges beyond technical aspects. For example, ethical considerations are essential to avoid staff discrimination by colleagues or management. Furthermore, data protection and privacy must be ensured to comply with EU DPR and other legislation.
At Radwell, physical machines and spare parts are sent from one place to another. Eric analyzes these processes to help managers apply data to their intuition to make the right decisions.
Stefan's data wrangling was a crucial success factor for applying process mining to his healthcare processes. He shows two concrete examples of the data transformations he had to do.
Xhentilo discusses the concrete challenges he has encountered in the data collection, data pre-processing, and data analysis phases of his audits in the past.
Process mining has several advantages over classical web analytics. Vanessa shows how to better understand the customer journey based on process mining.
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