Harm and Redmar show how their operational management approach incorporates process mining to maintain and improve performance. Process mining gives them deeper insights into the effects of changes and helps to take the right measures when things suddenly change.
Freo, part of Rabobank, has been an online lending specialist for more than 10 years. Delivering a simple and clear lending experience is one of their goals.
Harm Hoebergen is COO and Redmar Draaisma is a data analyst at Freo. The loan and credit process is changing quickly and there are more and more opportunities to deliver faster in a multi-channel environment. While the experience for the customer is changing, it is important to keep delivering as promised and make sure that the internal risks are in control.
Operational management is great to manage the day-to-day business, but it does not give a good insight into process improvement opportunities. Therefore, Harm and Redmar combine their operational management dashboards with process mining, which immediately makes the bottlenecks in their process explicitly visible. This visibility helps to create a sense of urgency to resolve them.
Lufthansa Technik AG is the Lufthansa Engineering group that provides maintenance, repair, and overhaul services for aircraft, engines, and components. Christian shows how they used the theory of constraints to identify and address bottlenecks in the parts repair process.
Total Gas & Power is a B2B energy supplier in the Netherlands and part of the Total Group. Carmen and Noortje discuss how they analyzed the customer journey process at Total.
Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.
Nelleke performed three process mining projects at a.s.r. Based on these experiences, she concludes that different organizational approaches are needed to introduce process mining in different situations.
Zsolt shows how process mining can support auditors. Process data is everywhere and process mining helps auditors to use that data to assess the performance and compliance of processes.
Hilda analyzed healthcare data from the Veterans Affairs Corporate Data Warehouse to discover and visualize clinical order processes like the radiology process.
The final speaker at Process Mining Camp 2020 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talks about new research in “Object-Centric Process Mining”.
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