Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.
Simulation has the charm that you can test out alternative what-if scenarios to find out which improvement would have the biggest effect before actually making the change in the real-world process.
In many situations, what-if analyses can be carried out with process mining without a dedicated simulation tool. For example, you can filter your data set to those cases that already follow the desired process scenario. Then, you can use the measurements for this subset to estimate the overall process performance if all cases were to follow this new flow. However, for more advanced re-designs of the process, you need a specialized simulation tool. Combining process mining with simulation holds great potential because the process mining tool can help you to get the right input parameters for your simulation model.
This is exactly what Sudhendu Rai, Head of Data-Driven Process Optimization in AIG's Investments organization, did. In his talk at Process Mining Camp 2019, he showed how they tested new scheduling policies for incoming policy requests. At Process Mining Camp 2020, Sudhendu was back with a follow-up talk on their “Process Wind Tunnel” framework and another process mining case.
Lufthansa Technik AG is the Lufthansa Engineering group that provides maintenance, repair, and overhaul services for aircraft, engines, and components. Christian shows how they used the theory of constraints to identify and address bottlenecks in the parts repair process.
Total Gas & Power is a B2B energy supplier in the Netherlands and part of the Total Group. Carmen and Noortje discuss how they analyzed the customer journey process at Total.
Nelleke performed three process mining projects at a.s.r. Based on these experiences, she concludes that different organizational approaches are needed to introduce process mining in different situations.
Zsolt shows how process mining can support auditors. Process data is everywhere and process mining helps auditors to use that data to assess the performance and compliance of processes.
Hilda analyzed healthcare data from the Veterans Affairs Corporate Data Warehouse to discover and visualize clinical order processes like the radiology process.
Harm and Redmar show how their operational management approach incorporates process mining to maintain and improve performance. Process mining gives them deeper insights into the effects of changes and helps to take the right measures when things suddenly change.
The final speaker at Process Mining Camp 2020 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talks about new research in “Object-Centric Process Mining”.
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