Lufthansa Technik AG is the Lufthansa Engineering group that provides maintenance, repair, and overhaul services for aircraft, engines, and components. Christian shows how they used the theory of constraints to identify and address bottlenecks in the parts repair process.
Christian Pohle is Head of Process at Lufthansa Technik. His process mining journey started off with an unusual situation: They had great data. Their ERP system collects very detailed and accurate information about all the steps that happen in the parts repair process. So, they were in an excellent position to use that data for their process mining analysis.
With his background in Lean Six Sigma, Christian could use the lean methodologies of continuous improvement and combine them with process mining. One interesting tool that they used is the Theory of Constraints, which is a technique that focuses on finding the biggest bottleneck and resolving it, then finding the next-biggest bottleneck and resolving it, etc.
Instead of working on individual transformation projects, they used an Agile approach to implement and review the improvements in sprints. This led to an openness and honesty that were appreciated throughout the company. In his remarkable story, Christian brings to life how process mining helps to move discussions “from the belly to the brain” through objectification of gut instinct.
Total Gas & Power is a B2B energy supplier in the Netherlands and part of the Total Group. Carmen and Noortje discuss how they analyzed the customer journey process at Total.
Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.
Nelleke performed three process mining projects at a.s.r. Based on these experiences, she concludes that different organizational approaches are needed to introduce process mining in different situations.
Zsolt shows how process mining can support auditors. Process data is everywhere and process mining helps auditors to use that data to assess the performance and compliance of processes.
Hilda analyzed healthcare data from the Veterans Affairs Corporate Data Warehouse to discover and visualize clinical order processes like the radiology process.
Harm and Redmar show how their operational management approach incorporates process mining to maintain and improve performance. Process mining gives them deeper insights into the effects of changes and helps to take the right measures when things suddenly change.
The final speaker at Process Mining Camp 2020 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talks about new research in “Object-Centric Process Mining”.
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