Theory of Constraints in Parts Repair

Christian Pohle (Lufthansa)

Lufthansa Technik AG is the Lufthansa Engineering group that provides maintenance, repair, and overhaul services for aircraft, engines, and components. Christian shows how they used the theory of constraints to identify and address bottlenecks in the parts repair process.

Analyzing the Customer Lifecycle

Carmen Vermeer (Total Gas & Power) and Noortje Groenendaal (Total Gas & Power)

Total Gas & Power is a B2B energy supplier in the Netherlands and part of the Total Group. Carmen and Noortje discuss how they analyzed the customer journey process at Total.

Optimization Using the Process Wind Tunnel

Sudhendu Rai (AIG)

Sudhendu developed a ‘Process Wind Tunnel’ framework by combining process mining and simulation. Based on real-world data, discrete-event simulation optimization is used for improving insurance business processes within AIG.

How to Set Up Process Mining in a Decentralized Organization?

Nelleke Smits (a.s.r.)

Nelleke performed three process mining projects at a.s.r. Based on these experiences, she concludes that different organizational approaches are needed to introduce process mining in different situations.

A Journey through the Use Cases for Audit

Zsolt Varga (European Court of Auditors)

Zsolt shows how process mining can support auditors. Process data is everywhere and process mining helps auditors to use that data to assess the performance and compliance of processes.

Feature Engineering for Electronic Health Record Systems

Hilda B. Klasky (Oak Ridge National Laboratory)

Hilda analyzed healthcare data from the Veterans Affairs Corporate Data Warehouse to discover and visualize clinical order processes like the radiology process.

Combining Operational Management with Process Mining

Harm Hoebergen (Freo) and Redmar Draaisma (Freo)

Harm and Redmar show how their operational management approach incorporates process mining to maintain and improve performance. Process mining gives them deeper insights into the effects of changes and helps to take the right measures when things suddenly change.

Object-Centric Process Mining

Wil van der Aalst (RWTH Aachen)

The final speaker at Process Mining Camp 2020 was Wil van der Aalst, the founding father of process mining. In his closing keynote, Wil talks about new research in “Object-Centric Process Mining”.

Process Mining Camp 2020

15 June 2020

The ninth Process Mining Camp in 2020 was held online. Over the course of two weeks, we first had a hands-on workshop for new process miners and then live-streamed one talk each day.

Particularly the discussions in the community were great in this first online edition of camp: Participants from all over the world could talk to each other and had one full day to ask their questions to the speakers. We then discussed the best questions with the speaker of the previous day in a daily 'Process Mining Café'.

The topics were very diverse and covered process mining use cases in the context of the theory of constraints, customer journeys, simulation, auditing, and many others. On the last day, Wil van der Aalst showed us new research on object-centric process mining.

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