Wilco Brouwers and Dave Jansen from CZ share their process mining experience as IT auditors. Also auditors see that the digital transformation is slowly impacting their way of working. Dave and Wilco believe that data analysis skills will become increasingly important for future IT auditors – not only to be more efficient, but also to be more effective.
As the frontrunners within their team, Wilco and Dave have developed a new approach for auditing their digital processes of the future. Process mining plays an important role in this new auditing approach. With concrete examples, they showed where they see differences compared to the traditional audit approach in the preparation, fieldwork, reporting, and follow-up steps in their audits.
The experiments of Remco and Jacco are a fantastic example of how enthusiasm and persistence can help you grow from a process mining novice to achieving great results within just 1 year.
From Sebastiaan's process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.
One day Gijs, a business intelligence specialist for Essent, was asked to calculate the “snake plot” and “ping-pong factor” for a process.
Process mining is a great addition to the Lean toolbox and a fun way to collaborate with domain experts to find opportunities to improve.
Mick and his team identified a new process ‘From Engineering to Order’ that was not managed before. By experimenting with this new process for a few weeks they were able to get jaw-dropping results.
The 2017 Process Miner of the Year award was awarded to a team at Telefónica, who discovered operational drifts in their IT service management processes with process mining.
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