Process Miner of the Year 2017

30:10Recorded on 29 June 2017 at TU Eindhoven

Carmen Lasa Gómez(Telefónica, Spain)

The 2017 Process Miner of the Year award was awarded to a team at Telefónica, who discovered operational drifts in their IT service management processes with process mining.

Synopsis

At the end of Process Mining Camp 2017, we had the pleasure to hand out the annual Process Miner of the Year award for the second time.

The winning contribution came from a team at Telefónica who discovered operational drifts in their IT service management processes with process mining. Operational drifts are slow changes in the informal culture of groups that are not easy to detect, even for experienced analysts, because they do not change the overall process map.

Congratulations to the team at Telefónica!

Come join us at camp this year!

This year's Process Mining Camp will take place on 16 & 17 June 2020Come join us for two full days of process mining, and meet the worldwide community in Eindhoven!

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