The 2017 Process Miner of the Year award was awarded to a team at Telefónica, who discovered operational drifts in their IT service management processes with process mining.
At the end of Process Mining Camp 2017, we had the pleasure to hand out the annual Process Miner of the Year award for the second time.
The winning contribution came from a team at Telefónica who discovered operational drifts in their IT service management processes with process mining. Operational drifts are slow changes in the informal culture of groups that are not easy to detect, even for experienced analysts, because they do not change the overall process map.
Congratulations to the team at Telefónica!
The experiments of Remco and Jacco are a fantastic example of how enthusiasm and persistence can help you grow from a process mining novice to achieving great results within just 1 year.
From Sebastiaan's process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scaling up your process mining success.
As the frontrunners within their team, Wilco and Dave have developed a new approach for auditing their digital processes of the future.
One day Gijs, a business intelligence specialist for Essent, was asked to calculate the “snake plot” and “ping-pong factor” for a process.
Process mining is a great addition to the Lean toolbox and a fun way to collaborate with domain experts to find opportunities to improve.
Mick and his team identified a new process ‘From Engineering to Order’ that was not managed before. By experimenting with this new process for a few weeks they were able to get jaw-dropping results.
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