How To Manage Your Process Mining Analysis

58:57Recorded on 15 June 2015 at TU Eindhoven

Willy van der Schoot(Atos, Netherlands)

Willy focuses on how to stay organized in your process mining analysis. She shares tips about preparing the data with optimal flexibility, taking different perspectives on the process, and communicating the results to an audience unfamiliar with process mining.

Synopsis

Atos is a a digital services company, which — in its Managed Services sector — hosts IT infrastructure and manages processes (like the handling of incidents and changes) for their enterprise customers. As a former process manager in the IT Services area, Willy van de Schoot knows exactly how challenging it is to balance conflicting goals like standardization and accommodating custom requirements. Processes are critical in this space.

She is now a process mining analyst and has worked intensely on the analysis of the incident and change management processes over the past six months. As an analyst, you face a set of completely different challenges: Process mining provides endless possibilities, but how do you stay on top of your different analysis views, new questions that emerge, and data issues? And once you need to present your results to an audience unfamiliar with process mining, how do you communicate your findings and keep everyone on board?

Willy shares some tips that have worked for her to keep track of her own analysis and deliverables. In a hands-on segment, she also shows the different views she has taken, as well as some tricks of how to prepare the data in such a way that it provides optimal flexibility. Look forward to a deep-dive talk that will help you stay more organized in your own analysis, and that will broaden your view on the different perspectives that you can take in your process mining analysis.

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