Using Process Mining In An Event-Driven Environment

31:54Recorded on 15 June 2015 at TU Eindhoven

Edmar Kok(DUO, Netherlands)

Edmar demonstrates how process mining can be used to very quickly uncover technical errors and KPIs in the pilot phase of a new system based on a project at DUO, the study financing arm of the Dutch Ministry of Education.

Synopsis

Edmar Kok worked for a project team at DUO, the study financing arm of the Dutch Ministry of Education, to help set up a new event-driven process environment. Unlike typical workflow or BPM systems, event-driven architectures are set up as loosely-coupled process steps (which can be either human or automated tasks) that are combined in a flexible way. The new system was introduced with the goal to improve the speed of DUO’s student finance request handling processes and to save 25% of the costs.

Edmar walks us through the specific challenges that emerged from analyzing log data from that event-driven environment and the kind of choices that they had to make. He also discusses the key metrics DUO wanted to monitor from a business side. You will learn how process mining can be used to very quickly uncover technical errors in the pilot phase of a new system, as well as gain transparency in the business KPIs for the new process.

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