Edmar demonstrates how process mining can be used to very quickly uncover technical errors and KPIs in the pilot phase of a new system based on a project at DUO, the study financing arm of the Dutch Ministry of Education.
Edmar Kok worked for a project team at DUO, the study financing arm of the Dutch Ministry of Education, to help set up a new event-driven process environment. Unlike typical workflow or BPM systems, event-driven architectures are set up as loosely-coupled process steps (which can be either human or automated tasks) that are combined in a flexible way. The new system was introduced with the goal to improve the speed of DUO’s student finance request handling processes and to save 25% of the costs.
Edmar walks us through the specific challenges that emerged from analyzing log data from that event-driven environment and the kind of choices that they had to make. He also discusses the key metrics DUO wanted to monitor from a business side. You will learn how process mining can be used to very quickly uncover technical errors in the pilot phase of a new system, as well as gain transparency in the business KPIs for the new process.
Léonard and his colleague Ines analyzed the construction permit process at the City of Lausanne, which is regulated by 27 different laws from Swiss federal law, cantonal law, and communal regulation.
Willy focuses on how to stay organized in your process mining analysis. She shares tips about preparing the data with optimal flexibility, taking different perspectives on the process, and communicating the results to an audience unfamiliar with process mining.
Joris demonstrates how process mining has helped to cut the lead time of their core production process in half by unlocking relevant process knowledge of key employees who have less of a feeling for statistical methods.
When you create an event log from ERP data, you need to make certain choices during the data preparation that influence the kinds of process mining analyses you can do. Mieke walks you through these choices step by step.
Bart shows us how process mining can help to bridge the gap between process improvement professionals and the medical staff based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc hospital.
Anne gives a deep-dive into the world of metrics: What constitutes a good metric? What are the pitfalls? What kind of questions you can answer with process mining?
Wil and Anne discuss the state of the field of process mining and take questions from the audience.
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