Process Mining in Healthcare

18:17Recorded on 15 June 2015 at TU Eindhoven

Bart van Acker(Radboudumc, Netherlands)

Bart shows us how process mining can help to bridge the gap between process improvement professionals and the medical staff based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc hospital.

Synopsis

There has been a lot of discussion about the challenges that our healthcare systems are facing, because of an aging population and increasing costs. Process improvement (while maintaining or improving quality of care) is therefore very important to keep pace with these developments.

Radboud university medical center is an academic hospital that is quite advanced in their adoption of electronic patient record systems, among other things, but process analysis and improvement remains as big a challenge as in all other hospitals as well. Bart van Acker is a process improvement expert working with the medical staff in different areas at Radboudumc, and he encounters these challenges on a daily basis.

Bart shares the specific difficulties of process analysis in healthcare. He shows the benefits that process mining can bring to the improvement of healthcare processes based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc.

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