Bart shows us how process mining can help to bridge the gap between process improvement professionals and the medical staff based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc hospital.
There has been a lot of discussion about the challenges that our healthcare systems are facing, because of an aging population and increasing costs. Process improvement (while maintaining or improving quality of care) is therefore very important to keep pace with these developments.
Radboud university medical center is an academic hospital that is quite advanced in their adoption of electronic patient record systems, among other things, but process analysis and improvement remains as big a challenge as in all other hospitals as well. Bart van Acker is a process improvement expert working with the medical staff in different areas at Radboudumc, and he encounters these challenges on a daily basis.
Bart shares the specific difficulties of process analysis in healthcare. He shows the benefits that process mining can bring to the improvement of healthcare processes based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc.
Léonard and his colleague Ines analyzed the construction permit process at the City of Lausanne, which is regulated by 27 different laws from Swiss federal law, cantonal law, and communal regulation.
Willy focuses on how to stay organized in your process mining analysis. She shares tips about preparing the data with optimal flexibility, taking different perspectives on the process, and communicating the results to an audience unfamiliar with process mining.
Joris demonstrates how process mining has helped to cut the lead time of their core production process in half by unlocking relevant process knowledge of key employees who have less of a feeling for statistical methods.
When you create an event log from ERP data, you need to make certain choices during the data preparation that influence the kinds of process mining analyses you can do. Mieke walks you through these choices step by step.
Edmar demonstrates how process mining can be used to very quickly uncover technical errors and KPIs in the pilot phase of a new system based on a project at DUO, the study financing arm of the Dutch Ministry of Education.
Anne gives a deep-dive into the world of metrics: What constitutes a good metric? What are the pitfalls? What kind of questions you can answer with process mining?
Wil and Anne discuss the state of the field of process mining and take questions from the audience.
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