A Consultant's Perspective on Process Mining

24:50Recorded on 28 May 2013 at TU Eindhoven

Walter Vanherle(bpi3, Belgium)

As a business consultant, Walter is always looking for new and exciting ways to deliver value to his customers. He found the perfect tool with Process Mining in a project for a security company, where he could give new answers to pressing questions.

Synopsis

Walter Vanherle is a managing partner at bpi3. Once he learned about process mining at a meeting of the Business Intelligence Community in Belgium, he dove into the topic very quickly.

Walter sees that process mining helps the most in the business functions dealing with operations. He talks about a process mining project at a security services company, where he used process mining to measure SLA-based KPIs. One of the challenges was that the data came from multiple devices with different clocks.

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