Analyzing the World's Biggest Purchasing Process

28:16Recorded on 28 May 2013 at TU Eindhoven

Philipp Horn(Volkswagen, Germany)

Philipp tells us how he introduced process mining to analyze the world's largest purchasing process at Volkswagen with Process Mining. He emphasizes the responsibility of the analyst to take all the context information into account.

Synopsis

Philipp Horn has worked in the Business Intelligence area of the Purchasing department of Volkswagen for more than 5 years. He is a front runner in adopting new techniques to understand and improve processes and learned about process mining from a friend, who in turn heard about it at a meet-up where Fluxicon had participated with other startups.

Philipp warns that you need to be careful not to jump to conclusions. For example, in a discovered process model it is easy to say that this process should be simpler here and there, but often there are good reasons for these exceptions today. To distinguish what is necessary and what could be actually improved requires both process knowledge and domain expertise on a detailed level.

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