Process Mining at the Rabobank

25:29Recorded on 4 June 2012 at TU Eindhoven

Frank van Geffen(Rabobank, Netherlands)

Frank tells all about the added value he has found at the Rabobank. He also talks about organizational challenges, like identifying the right people.


Frank van Geffen is a Business Analyst at the Rabobank in the Netherlands. The first time Frank encountered Process Mining was in 2002, when he graduated on a method called communication diagnosis. He stumbled upon the topic again in 2008 and was amazed by the possibilities.

Frank shares his experiences after applying process mining in various projects at the bank. He thinks that process mining is most interesting for the Process manager / Process owner (accountable for all aspects of the complete end to end process), the Process Analyst (responsible for performing the process mining analysis), the Process Auditor (responsible for auditing processes), and the IT department (responsible for development/aquisition, delivery and maintanance of the process mining software).

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