Léonard is setting up an internal control system using process mining at the City of Lausanne. He talks about the benefits of process mining in a resource-constrained environment.
Léonard Studer is a Project Manager at the City of Lausanne. He learned about process mining in 2010 while he was looking into alternative ways to model business processes for a project that he was conducting that time. Apart from the usage of process mining in this project, he was fascinated how process mining enabled the discovery of how people relate to each other in their everyday work.
Léonard is conscious of the fact that process mining can be perceived as intrusive. He recommends concrete steps to reduce fear and increase acceptance by the people who you ultimately need to have on board to create change in the organization.
Frank tells all about the added value he has found at the Rabobank. He also talks about organizational challenges, like identifying the right people.
Mieke has not only a PhD in process mining, but also lots of experience with auditing projects. She shares the seven steps she is using in her process mining projects in an audit context.
Wim shares his experiences from a pilot project in the audit department of the Ministry of Finance in the Netherlands.
Bram is one of the process mining veterans. He shares tips, tricks, problems he encountered, and lessons learned.
Process mining is an interactive activity. Anne shows us how a typical process mining analysis looks like, live on stage.
Wil is heading the leading process mining research group at Eindhoven University of Technology. He gives an exclusive overview about the current research in his group.
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