Process Mining at The City of Lausanne

22:39Recorded on 4 June 2012 at TU Eindhoven

Léonard Studer(City of Lausanne, Switzerland)

Léonard is setting up an internal control system using process mining at the City of Lausanne. He talks about the benefits of process mining in a resource-constrained environment.

Synopsis

Léonard Studer is a Project Manager at the City of Lausanne. He learned about process mining in 2010 while he was looking into alternative ways to model business processes for a project that he was conducting that time. Apart from the usage of process mining in this project, he was fascinated how process mining enabled the discovery of how people relate to each other in their everyday work.

Léonard is conscious of the fact that process mining can be perceived as intrusive. He recommends concrete steps to reduce fear and increase acceptance by the people who you ultimately need to have on board to create change in the organization.

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