Frank tells all about the added value he has found at the Rabobank. He also talks about organizational challenges, like identifying the right people.
Frank van Geffen is a Business Analyst at the Rabobank in the Netherlands. The first time Frank encountered Process Mining was in 2002, when he graduated on a method called communication diagnosis. He stumbled upon the topic again in 2008 and was amazed by the possibilities.
Frank shares his experiences after applying process mining in various projects at the bank. He thinks that process mining is most interesting for the Process manager / Process owner (accountable for all aspects of the complete end to end process), the Process Analyst (responsible for performing the process mining analysis), the Process Auditor (responsible for auditing processes), and the IT department (responsible for development/aquisition, delivery and maintanance of the process mining software).
Mieke has not only a PhD in process mining, but also lots of experience with auditing projects. She shares the seven steps she is using in her process mining projects in an audit context.
Léonard is setting up an internal control system using process mining at the City of Lausanne. He talks about the benefits of process mining in a resource-constrained environment.
Wim shares his experiences from a pilot project in the audit department of the Ministry of Finance in the Netherlands.
Bram is one of the process mining veterans. He shares tips, tricks, problems he encountered, and lessons learned.
Process mining is an interactive activity. Anne shows us how a typical process mining analysis looks like, live on stage.
Wil is heading the leading process mining research group at Eindhoven University of Technology. He gives an exclusive overview about the current research in his group.
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