Process Mining at KLM — Process Mining Camp 2018

In only two weeks we will see each other at this year's Process Mining Camp (see an overview of the speakers here). If you are not registered yet, get one of the last tickets here now!

To get ready for this years camp, we have started to release the videos from last year. If you have missed them before, you can still watch the videos of Fran Batchelor from UW Health, Niyi Ogunbiyi from Deutsche Bank, Dinesh Das from Microsoft, Wim Kouwenhoven from the City of Amsterdam, and Olga Gazina from Euroclear.

The sixth speaker at Process Mining Camp 2018 was Marc Tollens, a digital product owner at Air France KLM. In order to compete in the aviation market, KLM focuses on providing an excellent customer experience. They adopted the agile methodology to be able to reduce the time to introduce new touch points in the traveler's journey. The performance of the agile teams is crucial to get the most out of each sprint.

As a Sunday afternoon project, Marc collected data from Jira, a project management software for (agile) software development, to see how process mining could be applied to help the teams learn from each other. Surprisingly, the flow of each team was quite different.

Marc started comparing the flows of the three teams to identify key differences in behavior and the resulting effects. In this way he could see if a team was able to deliver what they promised and whether they started testing too early or too late. He shared his observations with the teams during the retrospective and returned for the next sprint to see how the improvement worked out.

Do you want to see what happened after the retrospective? Watch Marc's talk now!


If you can't attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at Euroclear — Process Mining Camp 2018

This year's Process Mining Camp is just three weeks away. If you have not registered yet, don't wait and reserve your ticket here now!

To get us all in the right mood for camp, we have started to release the videos from last year. If you have missed them before, you can still watch the videos of Fran Batchelor (UW Health), Niyi Ogunbiyi (Deutsche Bank), Dinesh Das (Microsoft), and Wim Kouwenhoven (City of Amsterdam).

The fifth talk at Process Mining Camp was given by Olga Gazina and Daniel Cathala from Euroclear. As a data analyst at the internal audit department Olga helped Daniel, IT Manager, to make his life at the end of the year a bit easier by using process mining to identify key risks.

She applied process mining to the process from development to release at the Component and Data Management IT division. It looks like a simple process at first, but Daniel explains that it becomes increasingly complex when considering that multiple configurations and versions are developed, tested and released. It becomes even more complex as the projects affecting these releases are running in parallel. And on top of that, each project often impacts multiple versions and releases.

After Olga obtained the data for this process, she quickly realized that she had many candidates for the caseID, timestamp and activity. She had to find a perspective of the process that was on the right level, so that it could be recognized by the process owners. In her talk she takes us through her journey step by step and shows the challenges she encountered in each iteration. In the end, she was able to find the visualization that was hidden in the minds of the business experts.

Do you want to see how Olga was able to find the right perspective in her spaghetti process? Watch Olga's talk now!


If you can't attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at the City of Amsterdam — Process Mining Camp 2018

Process Mining Camp is coming up in just under a month and tickets are going fast! Take a look at the speakers and workshops and get your ticket here to join the event.

To get ready for this years camp, we have started to release the videos from last year. If you have missed them before, you can still watch the videos of Fran Batchelor (UW Health), Niyi Ogunbiyi (Deutsche Bank), and Dinesh Das (Microsoft).

The fourth speaker at Process Mining Camp 2018 was Wim Kouwenhoven from the City of Amsterdam. Amsterdam is well-known as the capital of the Netherlands and the City of Amsterdam is the municipality defining and governing local policies. Wim is a program manager responsible for improving and controlling the financial function.

A new way of doing things requires a different approach. While introducing process mining they used a five-step approach:

Step 1: Awareness

Introducing process mining is a little bit different in every organization. You need to fit something new to the context, or even create the context. At the City of Amsterdam, the key stakeholders in the financial and process improvement department were invited to join a workshop to learn what process mining is and to discuss what it could do for Amsterdam.

Step 2: Learn

As Wim put it, at the City of Amsterdam they are very good at thinking about something and creating plans, thinking about it a bit more, and then redesigning the plan and talking about it a bit more. So, they deliberately created a very small plan to quickly start experimenting with process mining in small pilot. The scope of the initial project was to analyze the Purchase-to-Pay process for one department covering four teams. As a result, they were able show that they were able to answer five key questions and got appetite for more.

Step 3: Plan

During the learning phase they only planned for the goals and approach of the pilot, without carving the objectives for the whole organization in stone. As the appetite was growing, more stakeholders were involved to plan for a broader adoption of process mining. While there was interest in process mining in the broader organization, they decided to keep focusing on making process mining a success in their financial department.

Step 4: Act

After the planning they started to strengthen the commitment. The director for the financial department took ownership and created time and support for the employees, team leaders, managers and directors. They started to develop the process mining capability by organizing training sessions for the teams and internal audit. After the training, they applied process mining in practice by deepening their analysis of the pilot by looking at e-invoicing, deleted invoices, analyzing the process by supplier, looking at new opportunities for audit, etc. As a result, the lead time for invoices was decreased by 8 days by preventing rework and by making the approval process more efficient. Even more important, they could further strengthen the commitment by convincing the stakeholders of the value.

Step 5: Act again

After convincing the stakeholders of the value you need to consolidate the success by acting again. Therefore, a team of process mining analysts was created to be able to meet the demand and sustain the success. Furthermore, new experiments were started to see how process mining could be used in three audits in 2018.

For Wim process mining is a discipline, not only a tool. Therefore, you need to find the right balance between the process, the tools and the people. Firstly, if you focus too much on your own results you will limit the learning experience organization wide. Secondly, the more pressure we put on others the less results will be achieved for the organization as a whole. Finally, you need to inspire others and let process mining grow.

Do you want to learn from the best practices from the City of Amsterdam and grow your own processes? Watch Wim's talk now!


If you can't attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at Microsoft — Process Mining Camp 2018

Process Mining Camp is just five weeks away! Take a look at the speakers and workshops and get your ticket here.

While we are all waiting for camp day to roll around, we are releasing the videos from last years camp. If you have missed them before, you can still watch the videos of Fran Batchelor from UW Health and Niyi Ogunbiyi from Deutsche Bank.

The third speaker at Process Mining Camp 2018 was Dinesh Das from Microsoft. Dinesh Das is the Data Science manager in Microsofts Core Services Engineering and Operations organization.

Machine learning and cognitive solutions give opportunities to reimagine digital processes every day. This goes beyond translating the process mining insights into improvements and into controlling the processes in real-time and being able to act on this with advanced analytics on future scenarios.

Dinesh sees process mining as a silver bullet to achieve this and he shared his learnings and experiences based on the proof of concept on the global trade process. This process from order to delivery is a collaboration between Microsoft and the distribution partners in the supply chain. Data of each transaction was captured and process mining was applied to understand the process and capture the business rules (for example setting the benchmark for the service level agreement). These business rules can then be operationalized as continuous measure fulfillment and create triggers to act using machine learning and AI.

Using the process mining insight, the main variants are translated into Visio process maps for monitoring. The tracking of the performance of this process happens in real-time to see when cases become too late. The next step is to predict in what situations cases are too late and to find alternative routes.

As an example, Dinesh showed how machine learning could be used in this scenario. A TradeChatBot was developed based on machine learning to answer questions about the process. Dinesh showed a demo of the bot that was able to answer questions about the process by chat interactions. For example: “Which cases need to be handled today or require special care as they are expected to be too late?". In addition to the insights from the monitoring business rules, the bot was also able to answer questions about the expected sequences of particular cases. In order for the bot to answer these questions, the result of the process mining analysis was used as a basis for machine learning.

Do you want to know more about the combination of process mining and machine learning? Watch Dinesh's talk now!


If you can't attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining Camp 2019 — Get Your Ticket Now!

The registration for this year's Process Mining Camp has opened!

Have you always wanted to meet other process miners in person? Perhaps you followed the MOOC and would like to share your experiences with people who are also just starting out. Or you have already worked with process mining for several years and now you want to learn from other organizations about how they made the next step?

Get your ticket for Process Mining Camp on 20 & 21 June now!

For the eighth time, process mining enthusiasts from all around the world will come together in the birth place of process mining1. We are already super excited to meet you all, and we are very proud of the fact that Process Mining Camp is just as international as the process mining community itself. Over the past years, people from 34 different countries have come to camp to listen to their peers, share their ideas and experiences, and make new friends in the community.

Like last year, this years Process Mining Camp will run for two days:

Day 1: Practice Talks on 20 June

The first day (Thu 20 June) will be a day full of inspiring practice talks from different companies, as you have seen at previous camps.

We are excited to tell you that the following speakers will share their experiences in their practice talks at this years’ camp:

Freerk Jilderda ASML, The Netherlands

ASML provides chip makers with everything they need to mass produce patterns on silicon, helping to increase the value and lower the cost of a chip. The key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process down to the nanometer. All of the worlds top chipmakers like Samsung, Intel and TSMC use ASML's technology, enabling the waves of innovation that help tackle the worlds toughest challenges.

Freerk Jilderda is a project manager running structural improvement projects in the Development & Engineering sector. In this talk he will outline the use of data analytics and process mining to analyze and improve lithography system start and calibration sequences, resulting in higher system availability.

Sudhendu Rai AIG, United States

With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and jurisdictions. AIG provides a range of insurance products to support clients in business and in life, including: general property/casualty, life insurance, and retirement and financial services through General Insurance, Life and Retirement and Investments business units.

Sudhendu Rai is a Lead Scientist and Head of Data-Driven Process Optimization in the COO Office of AIGs Investments organization. In his talk, Sudhendu will discuss their ‘Process Wind Tunnel’ framework that utilizes data analytics, visualization, process mining and discrete-event simulation optimization for improving insurance business processes within AIG.

Carmen Bratosin & Mark Pijnenburg ESI & Philips Healthcare, The Netherlands

ESI is an independent research organisation for high-tech embedded systems design and engineering. Philips Healthcare is a global maker of many healthcare products, among which are imaging systems such as X-Ray, CT, Fluoroscopy and Magnetic Resonance Imaging (MRI) machines.

Carmen Bratosin is a research fellow at ESI and Mark Pijnenburg is a Clinical Verification Lead at Philips Healthcare. Mark and Carmen will show how process mining can be used to analyze the system usage of an MRI machine. It helps to understand how the customer (the physician) uses the MRI system, and how its behavior deviates from the expected (and designed) behavior. But to get to the actual process mining analysis, the low-level technical system log data of the MRI machine first needs to be prepared in several ways.

Jozef Gruzman & Claus Mitterlehner Raiffeisen Bank International, Austria

Raiffeisen Bank International (RBI) is a leading Retail and Corporate bank with 50 thousand employees serving more than 14 million customers in 14 countries in Central and Eastern Europe.

Jozef Gruzman is a digital and innovation enthusiast working in RBI, focusing on retail business, operations & change management. Claus Mitterlehner is a Senior Expert in RBIs International Efficiency Management team and has a strong focus on Smart Automation supporting digital and business transformations. Together they will show how RBI started its process mining journey, how process mining fits into their Smart Automation portfolio, and in which areas of the Bank they have made discoveries so far. Based on a concrete Use Case Josef and Claus will show you how they assess and discuss their process mining findings.

Boris Nikolov Vanderlande, The Netherlands

Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses. Vanderlandes baggage handling systems move 3.7 billion pieces of luggage around the world per year, in other words 10.1 million per day. Its systems are active in 600 airports including 13 of the worlds top 20.

Boris Nikolov is a Process Improvement Engineer at Vanderlande. In this talk, he will tell us how they use process mining to gain insight on how to validate and optimize test scenarios during some of the most critical phases of a project acceptance testing and operational trials.

Bas van Beek & Frank Nobel PGGM, The Netherlands

PGGM is a non-profit cooperative pension administration organization. They are founded by the social partners in the care and welfare sector and serve 750.000 employees and pensioners.

Bas van Beek is process consultant and Frank Nobel is process and data analyst at PGGM. In their talk, they will show how process mining goes further than unveiling the bottlenecks in their processes. Discovering and analyzing the process is often the starting point to develop a solution. They show how the goal and approach of the analysis are slightly different when you decide to start a Lean Six Sigma or compliance initiative compared to, for example, the goal of automating tasks, developing a data science or robotics process automation solution.

Zvi Topol MuyVentive, United States

MuyVentive, LLC is an advanced analytics R&D company focusing on AI/ML and Conversational Analytics work.

Zvi Topol is a Data Scientist and CEO at MuyVentive. In his talk, Zvi will show how to leverage process mining techniques to improve natural language interfaces. Based on an example using the Microsoft Cognitive Services LUIS API, Zvi will show you how conversational data from chatbot interactions with customers can be transformed into structured data, which in turn can then be analyzed further with process mining techniques.

Keynote by Wil van der Aalst

At the end of the first day, prof. Wil van der Aalst will give a closing keynote about the topic of Responsible Data Science for Process Miners.

Wil van der Aalst RWTH Aachen University, Germany

Data Science techniques can run the risk of enabling systematic discrimination based on data, invasion of privacy, non-transparent life-changing decisions, and inaccurate conclusions. We use the term Green Data Science for technological solutions that enable individuals, organizations, and society to reap the benefits from the widespread availability of data while ensuring fairness, confidentiality, accuracy, and transparency.

Wil's keynote will give you a sneak peek into the latest research in responsible data science. He will show the results from two ongoing research projects that focus on fairness in the process mining analysis and on the analysis of anonymized data.

Wil van der Aalst is the founding father of process mining. He started to work on workflow mining, as it used to be called, way back when nobody even thought the necessary data existed. As a full professor at RWTH Aachen University, Wil has supervised countless PhD and Master students on the topic and is head of the IEEE Task Force on Process Mining. He is the author of the book Process Mining: Data Science in Action and the creator of the popular Process Mining MOOC.

Day 2: Workshops on 21 June

On the second day (Fr 21 June), we will have a hands-on workshop day. Here, smaller groups of participants will get the chance to dive into various process mining topics in depth, guided by an experienced expert.

Participation in workshops is of course optional, but if you want to hone your craft and focus on your topic of choice with a group of like-minded process miners, you will fit right in! The workshops take place in the morning and all four workshops will run in parallel (so you need to pick one).

You can choose between the following four workshops:

Workshop 1 How to improve processes in the digital age?

Rudi Niks, Fluxicon

Digital transformation does not only impact the expectation of the customer. It also impacts the techniques and methods that companies use to delight customers every day. The DMAIC (Define, Measure, Analyze, Improve and Control) improvement cycle lies at the heart of the Six Sigma methodology. Process mining is a great addition for the Lean Six Sigma practitioner to understand and analyze the real complexity of the value streams.

In this workshop we will go step by step through a typical Lean Six Sigma project and experience together how process mining can be used in each stage of the DMAIC.

Rudi Niks has been one of the first process mining practitioners. He has over ten years of experience in creating value with process mining as a Lean Six Sigma Black Belt. At Fluxicon he ensures that Disco miners are the best process miners in the world.

Workshop 2 From ERP system to dataset: How do I prepare a useful event log?

Wesley Wiertz and Rick van Buuren, Sifters

Preparing a high-quality eventlog from an ERP-system can be a considerable challenge for organizations. Retrieving the raw data from the system or its database is often the first hurdle. Then, when the data is available, its amount and complexity can be overwhelming. Finding the relevant pieces of information is like finding a needle in the haystack. Finally, you need to make sure that the data correctly reflects the process, which is essential to be able to rely on the findings and to convince stakeholders.

How to overcome these challenges is the topic of this workshop. You will be guided through the process of data preparation and we will demonstrate the pitfalls and best practices step by step.

Wesley Wiertz and Rick van Buuren have extensive experience in the fields of financial audits, IT audits, and business intelligence. With a strong focus on compliance and traceability, they now focus on helping clients with the extraction of relevant data and the preparation of high-quality, validated event logs for process mining.

Workshop 3 How can I combine process mining with RPA?

Andrs Jimnez Ramrez, Universidad de Sevilla and Hajo Reijers, Utrecht University

The lifecycle of any Robotic Process Automation (RPA) project starts with the analysis of the process that should be automated. This is a very time-consuming phase, which in practice often relies on the study of process documentation and on interviews with subject matter experts. Process mining can help to discover the actual process based on IT data, but the data that is collected from the IT systems is often too detailed to be used directly.

We will walk you through a possible transformation of low-level screen-mouse-key-logger data (a sequence of images, mouse actions, and key actions stored along with their timestamps) into a UI log that can then be analyzed with process mining techniques. We will also discuss the different scenarios in which it makes sense (and in which it does not make sense) to apply process mining in RPA projects.

Andrs Jimnez Ramrez is assistant professor at Universidad de Sevilla and Hajo Reijers is a full professor at Utrecht University. They have a lot of experience with process mining and applied process mining in several real-life RPA projects.

Workshop 4 What questions can I answer with process mining?

Anne Rozinat, Fluxicon

When you start out with process mining, it is often a bit of a chicken-and-egg problem: You are supposed to start with questions about your process, but which kinds of questions can you actually answer with process mining?

We will give you 20 typical process mining questions as a starting point and show you how to answer them. In this workshop, you will work hands-on with multiple data sets to understand the different approaches for measuring your process performance, analyzing compliance, and answering other process mining questions.

Anne Rozinat is the co-founder of Fluxicon and working with process mining every day. She has obtained her PhD Cum Laude in the process mining group at Eindhoven University of Technology and has given more than 100 process mining trainings over the past years.

Get your ticket now!

Process Mining Camp is not your run-of-the-mill, corporate conference but a community meet-up with a unique flair. Our campers are really nice people who do not just brag about their successes but also share their pitfalls and failures, from which you can learn even more than from stories that go well. In addition, you will get lots of ideas about new approaches and use cases that you have not considered before.

Tickets for both the camp day and for the workshops are limited. To avoid disappointment, reserve your seat right away.

We can't wait to see you in Eindhoven on 20 June!


Even if you can't attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.


  1. Eindhoven is located in the south of the Netherlands. Next to its local airport, it can also be reached easily from Amsterdams Schiphol airport (convenient, direct train connection from Schiphol every 15 minutes, the journey takes about 1h 20 min). ↩︎