Process Mining Interview with Joris Keizers

This is a guest article by René Peter from Warehouse Totaal and by Joris Keizers from Veco. The article previously appeared in Dutch here. If you have a guest article or process mining case study that you would like to share as well, please contact us via

Before he knew it, he was one of the three finalists. “Yes, and once you’re on stage, you obviously want to win as well.” In April 2018, Group Operations Manager Joris Keizers (45) became Logistics Manager of the Year with the application of a data analysis technique called Process Mining. Jury chairman René de Koster on this technology: “We think this is a fantastic tool that you can use in many organizations.”

“You are looking for the gold in a smart way.” With ‘gold’ Keizers is referring to the insights about where improvements can be made in the logistical process.

How do you apply such a process mining tool and what practical tips can be given to warehouse managers about it?

Congratulations on the title. How did you experience the election night?

Keizers: “I enjoyed it. The title is a very nice recognition for the work you do. Everyone in the company was also very happy. When I entered my office everything was decorated. Then you realize that it is indeed quite special what we have achieved together. ”

Did you think you would have a chance to win the title right from the start?

“Well, I saw from the beginning that all finalists had a very different profile, all with their own strong points. We are not a company with a large warehouse where trucks drive on and off continuously. We have a tiny 30 square meter warehouse. At the end of the day, a courier comes by to collect everything in one go.

Here in Eerbeek we make very small precision products from nickel, such as the sight of a shotgun, atomizers for medicines, or coding discs for robot arms. Only at the very end we see the result of the production process.

Therefore, it is very important for us to have as short as possible lead times. In order to achieve this, I started to study the application of Big Data & Data Science in the supply chain.”

Do you think that too little work is being done with Big Data in internal logistics?

“Absolutely. If you see what kind of data is already being collected in automated warehouses, I think there is still too little done with it. With every scanned barcode a timestamp is recorded along with a lot of other useful information: Who does what & when?

When you hear Big Data you may perhaps only think of big tech companies like Amazon, Google and Facebook that collect more data than they can process. The trick is to apply smart methods to get things out of the data based on which you can actually do something.

Many managers arrive with an ISO book when you ask how their processes are running. But that is only how it was once invented and does not guarantee that it will happen like that in the workplace. It obscures your view of the performance of the entire chain if you look no further.”

Is process mining such a smart method?

“Yes, it is a technique that allows you to make use of the available data in a smart way. It makes the performance of your process transparent.

With process mining, I can characterize all operations within our company, stored by our ERP system, with three different parameters. First the number of the production order it belongs to, second the workstation where it was executed, and thirdly when exactly the operation happened. With one production order many more workstations are involved than with others.

By letting smart algorithms have a go at this data, insightful patterns can be discovered. I can see which workstations always or never follow each other. It gives real insight into the problems in your business processes. The technique can show you how your process really works and whether it deviates from how it was designed in the beginning.”

Is it still too complicated for many logistics companies to apply?

“Perhaps it is also that the need is not really felt enough to do something with it. Yet the intralogistics world is very well suited to leverage Big Data. People who work there think in processes. On the other hand, it is not always easy: You can sometimes get dozens of different results out of your analysis.

I think that in internal logistics faster machines and robotics are mainly thought of instead of processes as a whole.”

How do you convert that ton of data into practical tools?

“I transfer the data from our ERP system to the process mining software of ‘Disco’. With the help of the algorithms from this program, the production orders are analyzed. I can run a replay of a certain time period and see through an animation how the orders run through the factory.

Where I see a delay, I can filter which orders this concerns. In such an animation I saw that almost all orders go through our measuring room. When I showed it to my team, it became a lot more insightful.

It appeals much more to the imagination than a graph or statistic. It communicates much easier, so you also appeal to a broader solution area for employees. ”

Where are the points for improvement?

“After such an analysis you can look much more focused at where you can improve. That is often not in the speed of machines, but especially in displacements, administrative preparation, waiting time, etc.

So you can put a lot of time into making machines faster, but then I may be optimizing only 20 percent of the whole process. So, I can better look at that 80 percent, trying to shorten the waiting time.”

Where is the biggest challenge for warehouse managers who want to get started with process mining?

“People with an analytical background can learn this fairly quickly. You can easily go through an order picking process through the software to see where the bottlenecks are.

An important condition is that you have as much unity as possible in the type of data that you import. In the future, I expect that such plugins for analysis can be integrated into WMS and ERP systems.

My message to logistics managers is also to look for new techniques to apply. Process mining is just one of the tools that you can use.”


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Recap of Process Mining Camp 2018

Every year, it is a truly amazing experience for us to welcome process miners from all over the world at the annual Process Mining Camp. This year, people came together from 16 different countries!

Here is a short summary of this year’s camp. Sign up at the camp mailing list to be notified about next year’s camp and to receive the video recordings once they become available.

Opening Keynote

Anne Rozinat, co-founder of Fluxicon, opened the camp by emphasizing that process mining is more than just a tool — it is developing into a discipline. Over the years, more than 2000 process miners have been trained to apply process mining in practice. After completing the training, they understand the depth of the skills that are needed, and they often ask: “How can I become really good at this?”. Training is a good starting point, but you need to put your knowledge into practice to further develop your process mining skills.

Successful process miners have skills in four key areas (data, process, management, and leadership), based on which we have now developed a process mining certification framework. Knowledge about preparing your data, and being able to analyze your data from a process perspective, lie at the heart of the process mining skillset. But you also need to be able to lead the way to drive the business change to make a significant impact. Furthermore, managerial skills are crucial to realize and sustain the benefits within an organization.

Frank van Geffen (Rabobank) and Lucy Brand-Wesselink (ALFAM) are both leaders in the process mining field. They have managed to complete complex process mining projects with significant benefits, and they could prove that they fulfil all requirements to obtain the Process Mining Master certification. This excellence was also affirmed by their sponsors who co-signed their certification.

Fran Batchelor — UW Health, United States

Fran Batchelor was the first speaker of the day. Fran used to be a nurse practitioner specialized in surgery operation for many years. Today, she works as a nursing information specialist at UW Health, where she improves the surgical operations. One of her challenges was to find a way to best allocate operating room space for urgent and emergent surgical cases (so-called ‘Add on’ cases) which have to be handled on top of the scheduled surgical care. Some of the specialty services have dedicated hold rooms for their add-on cases while others have to fit them into their regular schedule. When two new operating rooms were built, departments were competing about who should get access to them as a hold room for add-on cases. With process mining, Fran analyzed the process flows of the add-on cases for these departments. She could show the impact that having a dedicated hold room has on meeting the internal performance metrics and, as a result of her process mining analysis, the decision about how to allocate these new resources was made differently than initially planned.

Niyi Ogunbiyi — Deutsche Bank, United Kingdom

Niyi Ogunbiyi was the second speaker. As a Six Sigma Master Black Belt in the Chief Regulatory Office (CRegO) Operational Excellence Team, he shared five lessons he learned when introducing process mining at Deutsche Bank. One of the lessons was that you need to be aware and communicate clearly what process mining can do — but also what it can’t do. For example, Process mining will help you to find bottlenecks quickly, but you need additional techniques to find and address the root cause. Improving processes goes further than just pointing out the problem. Another lesson was that you need to have a balance between explorative analyses and finding answers to defined questions. Process mining has the advantage that it enables you to discover valuable things that you did not even know you were looking for. But such untargeted exploration can also be very time consuming. Niyi showed some examples of how they structured their targeted analyses around business questions and recommended to spend about 30% of your time on untargeted and 70% on the targeted exploration of your data in your project.

Dinesh Das — Microsoft, United States

The third speaker of the day was Dinesh Das. Dinesh is the Data Science manager at Microsoft’s Core Services and Engineering and Operations unit. He shared his vision of how process mining can be used to accelerate the digital transformation. To illustrate his vision, Dinesh presented a Proof of Concept that he implemented for a Global Trade process, including a live demo. In the demo, he showed how process mining plays a crucial part in the implementation of a real-time monitoring solution by deriving the business rules for the monitoring. Furthermore, he demonstrated how Cognitive Analytics and other machine learning techniques can be integrated with the monitoring platform to interactively support the decision making for the people who are working in this process.

Wim Kouwenhoven — City of Amsterdam, The Netherlands

The fourth speaker was Wim Kouwenhoven, a program manager for the financial function of the municipality of Amsterdam. He introduced process mining as one of the initiatives to stabilize and improve the financial function. He learned that the adoption of a new technology like process mining requires a new approach. It starts with awareness and the involvement of the right people: Sponsorship at the right level is important to experiment and learn how to apply process mining in practice. Wim suggested to start small but focus on getting some tangible results quickly. After this first step, you need to take a step back and link your process mining experiences with the business objectives. Then you are ready to select the right initiatives and focus your process mining efforts on the most promising opportunities. Wim closed his presentation by sharing how process mining has helped them to address human project challenges, by reducing emotions and by increasing knowledge sharing between team members.

Olga Gazina — Euroclear, Belgium

Olga Gazina from Euroclear was the fifth speaker. Olga was accompanied by her colleague Daniel Cathala, who – as the process owner – explained the Software Configuration Management Lifecycle process in the Component & Data Management group at Euroclear. This is an important process for Euroclear to be able to update and release their IT services quickly and with high quality. Olga is a data analyst who works for the Internal Audit department. While wearing two hats in this project (data analyst and auditor), she worked with Daniel and his team to create a process mining-based view of their process. At camp, Olga shared the many iterations she had to go through to find the right representation of this complex process. ‘Right representation’ means a representation of that process that the team recognizes as their own. Finding this representation required asking a lot of questions for Olga and a change in thinking for the team. Ultimately, they succeeded and it opened up new perspectives and ideas for them.

Marc Tollens — KLM, The Netherlands

As the sixth speaker, Marc Tollens presented his Sunday afternoon pet project: As a product owner at KLM he had seen that some agile teams were completing less items than they initially planned. Because he knew process mining from previous projects, he had the idea that one could analyze the process that the teams follow in each sprint. Would he be able to learn something about their way of working that could help improve the development process? Marc extracted data from Jira, an agile project management tool, and started comparing the processes for multiple development teams. He observed that each of these teams had problems in different parts of the process: Some teams were very new, some started testing too late, and some made the scope too big to be achieved within the sprint. By discussing these insights based on the process maps with the teams, Marc could help them see what was blocking them and address the specific challenges each team had.

Process Miner of the Year 2018 awards

Every year, only one process process miner is awarded the title of Process Miner of the year. This year, David Baltar Boilève showcased an exceptional project that he completed at the Hospital Universitario Lucus Augusti in Spain. In this project, he analyzed how mouth cancer patients actually move through the hospital until they are diagnosed. We will share the case study describing David’s analysis and results in a dedicated article here on the blog in the coming weeks. So, stay tuned!

Wil van der Aalst — RWTH Aachen, Germany

Wil van der Aalst gave the closing keynote at camp. After receiving the prestigious Alexander von Humboldt professorship award, Wil continues his process mining research at his new Process and Data Science chair at the RWTH Aachen University. Currently, his research is focused on four main areas: (1) Foundations of process mining, (2) Dealing with different types of event data, (3) Automated operational process improvement, and (4) Responsible process mining.

In his keynote, Wil shared his view on the skills that data scientists need today and examined how others are defining the data science landscape. He also warned that we should all be careful not to overpromise what Artificial Intelligence can do to avoid another “AI winter”.

Second Day: Workshops

On the second day of camp, 128 process mining enthusiasts joined one of the four workshops. Marc Gittler and Patrick Greifzu explained how process mining fits in the different phases of the audit process from preparation to reporting. Eddy van der Geest guided the workshop participants through the steps to prepare data easily and efficiently with a state-of-the-art data analysis and ETL tool. Rudi Niks showed how to overcome the common challenges when applying process mining to analyze customer journeys. Anne Rozinat taught the participants how to answer 20 typical process mining questions.

We would like to thank everyone for the wonderful time at camp, and we can’t wait to see you all again next year!


Photos © by Lieke Vermeulen and Rudi Niks

Process Mining at Veco — Process Mining Camp 2017

Process Mining Camp is just one week away. All tickets are sold out by now and we look forward to welcoming all of you in Eindhoven very soon! If you were planning to come but have not registered yet, you can get on the waiting list here and we will let you know if a spot opens up.

To get ready for camp, we are releasing the videos from last year. If you have missed them before, you can still watch the videos of Remco Bunder and Jacco Vogelsang from Nederlandse Spoorwegen (Dutch Railways), Sebastiaan van Rijsbergen from Nationale Nederlanden, Wilco Brouwers and Dave Jansen from CZ, Gijs Jansen from Essent, and Roel Blankers and Wesley Wiertz from VGZ.

The final speaker at Process Mining Camp 2017 was Mick Langeberg from Veco. Veco is a precision metal manufacturer and Mick is a supply chain manager. With process mining, Mick found a technique to radically accelerate the New Product Development cycle and convert this to an opportunity for faster growth.

Veco had started using process mining three years ago as an addition to their Lean Six Sigma methodology, which helped them to reduce the lead time of production orders significantly. However, you often see that when you solve one problem, you uncover another.

As part of their growth strategy, Veco wanted to expand to new and existing customers outside of their existing part portfolio. When customers request a new product that they have not ordered before (so, it does not yet exist in the product catalogue), additional steps take place in the sales process: A sample first needs to be engineered, produced, and shipped to the customers before larger quantities are ordered.

To be able to close new deals quickly, Veco has the ambition to produce and deliver these samples within 15 days. However, by extracting data from the CRM and ERP system and analyzing it with process mining, they saw that it in fact took on average 52 days to deliver the samples to the customers. The longer the sample production process takes, the higher the risk that they may be losing these orders to the competition.

To understand the root cause of the delays, Mick and his team identified a new process ‘From Engineering to Order’ that was not managed before. In contrast to the production process of their regular catalogue parts, these sample parts required the involvement of the engineering department before they could be produced.

By involving members from both engineering and production, a “fast lane” was created for the engineering and production of these samples to speed up the ‘Engineering to Order’ process. By experimenting with this new process for a few weeks they were able to get “jaw-dropping” results. Within weeks, the director gave them the green light to implement this new way of working as the standard process, paving the way for future growth.

Do you want to learn more about how Veco discovered and improved their New Product Development process? Watch Mick’s talk now!


If you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at VGZ — Process Mining Camp 2017

Process Mining Camp is less two weeks away and there are just a tiny number of tickets left. So, if you want to come, you should reserve your seat now!

To get ready for this year’s camp, we have started releasing the videos from last year. If you have missed them before, you can still watch the videos of Remco Bunder and Jacco Vogelsang from Nederlandse Spoorwegen (Dutch Railways), Sebastiaan van Rijsbergen from Nationale Nederlanden, Wilco Brouwers and Dave Jansen from CZ, and Gijs Jansen from Essent.

The fifth talk at Process Mining Camp was from Roel Blankers and Wesley Wiertz from VGZ. The health insurance cooperation VGZ is using operational visual management to track process performance every day. Lean has been adopted as the problem-solving methodology.

However, it took Roel a lot of time to map the existing processes during brown paper sessions before they were able to understand the real problem. When they analyzed the non-routine dental care claims process they decided to try a different approach: Process mining.

After extracting and preparing the data, they discovered that this process took 28 days to complete. In the discovered process maps they could see that a lot of the requests were being forwarded from the administrative teams to the medical advisors. Just by sharing the discovered process and asking why these claims needed to be forwarded to advisors, they found that a lot of these cases could actually be handled by the administrative teams. Therefore, it was proposed to set up an experiment to transfer the knowledge between the medical advisors and the administrative teams. Using process mining, they were able to validate that this new approach has in fact improved the lead time by almost 40%.

With process mining they were able to identify the problem quickly. They got a fact-based insight, which prevented them from jumping to conclusions. Process mining is a great addition to the Lean toolbox and a fun way to collaborate with domain experts to find opportunities to improve.

Do you want to learn from the best practices from VGZ to extend your Lean toolbox with process mining? Watch Roel and Wesley’s talk now!


If you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at Essent — Process Mining Camp 2017

Process Mining Camp is just two weeks away! Take a look at the speakers and workshops and get your ticket here. We are already down to the last few remaining tickets, so if you are thinking about coming to camp, now is the time to make your move!

To get ready for this year’s camp, we have started releasing the videos from last year. If you have missed them before, you can still watch the videos of Remco Bunder and Jacco Vogelsang from Nederlandse Spoorwegen (Dutch Railways), Sebastiaan van Rijsbergen from Nationale Nederlanden, and Wilco Brouwers and Dave Jansen from CZ.

The fourth speaker at Process Mining Camp 2017 was Gijs Jansen from Essent, a large energy supplier in the Netherlands. Gijs Jansen is a business intelligence specialist and one day he was asked to calculate the “snake plot” and “ping-pong factor” for the process of becoming and being a customer. He had no clue how to approach this, but he was eager to solve this problem.

The business intelligence department is responsible to report Key Performance Indicators (KPIs) for these processes. However, reporting a “snake plot” was something different compared to the existing reports they delivered. It required a deeper insight into how the customer passed though the different departments and the number of times each department touched each request.

A colleague suggested that he could try process mining. Gijs first started a small process mining project to analyse the credit insurance process. It was a simple process that was expected to be automated for most cases. However, the process mining results showed the contrary: Gijs found that disputes on contracts required a manual intervention for many cases.

This experience gave him the confidence to attack the “snake plot” and “ping-pong factor” problem. It took some effort but Gijs was able to extract the data for the customer process and transform it into the right process mining format. He then analyzed the process maps and saw how each customer request was handled, which departments were involved, and how often each request was touched by which employee. This resulted into a new set of KPIs that were discussed monthly to reduce the lead time and to limit the number of touches.

Do you want to learn about to the full process mining journey that Gijs went through at Essent? Watch Gijs’ talk now!


If you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at CZ — Process Mining Camp 2017

Process Mining Camp is less than three weeks away! Take a look at the speakers and workshops and get your ticket here.

While we are all waiting for camp day to roll around, we are releasing the videos from last year’s camp. If you have missed them before, you can still watch the videos of Remco Bunder and Jacco Vogelsang from Nederlandse Spoorwegen (Dutch Railways) and Sebastiaan van Rijsbergen from Nationale Nederlanden.

The third speakers at Process Mining Camp 2017 were Wilco Brouwers and Dave Jansen from CZ. They shared their process mining experience as IT auditors. Also auditors see that the digital transformation is slowly impacting their way of working. Dave and Wilco believe that data analysis skills will become increasingly important for future IT auditors – not only to be more efficient, but also to be more effective.

As the frontrunners within their team, Wilco and Dave have developed a new approach for auditing their digital processes of the future. Process mining plays an important role in this new auditing approach. With concrete examples, they showed where they see differences compared to the traditional audit approach in the preparation, fieldwork, reporting, and follow-up steps in their audits.

Do you want to learn how you can innovate your own audit practice? Watch Wilco and Dave’s talk now!


If you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at Nationale Nederlanden — Process Mining Camp 2017

Process Mining Camp is just three weeks away! Take a look at our speaker lineup and workshops and get your ticket here.

We have started to release the videos from last year’s camp so that we can all relive the experience. If you have missed the video of Remco Bunder and Jacco Vogelsang from Nederlandse Spoorwegen (Dutch Railways), you can watch it here.

The second speaker at Process Mining Camp 2017 was project and change manager Sebastiaan van Rijsbergen from Nationale Nederlanden. As one of the largest financial service providers in the Netherlands, Nationale Nederlanden needs to accelerate the digital transformation to remain competitive.

Sebastiaan knows how to start something new and, step by step, impact the whole organization. From his process mining journey we can learn how involving multi-disciplinary teams, an iterative approach, and data governance are critical to scale up your process mining success.

Introducing process mining in an organization is often a bumpy road and requires you to power trough the “valley of despair” in the change curve. For example, process mining makes things more transparent than some people are comfortable with and Sebastiaan received quite some pushback from certain people in the company. However, one of the magical moments in Sebastiaan’s process mining journey was when these very same people came back to him later on and told him that, in fact, process mining had brought peace into a discussion that had been heated with opinions and conflict before.

Do you want to know what process mining challenges Sebastiaan faced and how he resolved them? Watch Sebastiaan’s talk now!


If you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Two More Speakers at Process Mining Camp 2018!

Are you coming to Process Mining Camp on 19 and 20 June this year? Tickets are going fast and some of the workshops have already sold out. So, if you have not registered yet make sure to sign up now.

Today, we are excited to announce two additional speakers for this year’s Process Mining Camp!

Wim Kouwenhoven from the City of Amsterdam will share how process mining has helped him in his role as a program manager and Wil van der Aalst will talk about the new skill set for process and data scientists in his closing keynote.

Take a look at the full camp program here.

Practice Talk by Wim Kouwenhoven — City of Amsterdam, The Netherlands

Amsterdam is well-known as the capital of the Netherlands. The city itself has a population of more than 850,000, with about 1.5 million people living in the entire Amsterdam city region. The municipality is responsible for defining and enforcing local policies regarding areas like poverty, taxes, sports, parking, and many more.

Wim Kouwenhoven is a program manager for the financial function of the municipiality. Change management often plays a major role in the programs he is involved in. This was also the case with the introduction of process mining. Wim will share the change traits that were critical for them to get most out of their process mining projects, so that they could actually improve the financial function and get the city of Amsterdam on the move.

Closing Keynote by Wil van der Aalst — RWTH Aachen University, Germany

With innovation and research continuously advancing, professionals are under pressure to expand their knowledge and keep up. BPM practitioners, for instance, need to apply a more data-driven approach when analyzing processes. The same applies to Lean Six Sigma professionals, IT Auditors, Business Analysts, etc. Meanwhile, data scientists are often still focused too much on flat data rather than behavioral data. Process-oriented data analysis techniques like process mining can help both groups to bridge the gap to analyze processes based on data. Moreover, ethics and privacy questions need to be addressed with an ever-increasing urgency.

What are the skills that old and new professionals need to develop today to be ready for the new data science economy? Wil’s keynote will give you an overview about the spectrum of skills needed, and tell you how you can develop yourself further in these areas.

Wil van der Aalst is the founding father of process mining. He started to work on “workflow mining”, as it used to be called, way back when nobody even thought the necessary data existed. As a full professor at RWTH Aachen University, Wil has supervised countless PhD and Master students on the topic and is head of the IEEE Task Force on Process Mining. He is the author of the book “Process Mining: Data Science in Action” and the creator of the popular Process Mining MOOC.


If you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining at The Dutch Railways — Process Mining Camp 2017

Are you getting ready for this year’s Process Mining Camp? If you haven’t registered yet, make sure to secure your ticket for 19 and 20 June now!

To get us all into the proper camp spirit, we will be releasing the videos from last year’s camp over the coming weeks. The first speakers at Process Mining Camp 2017 were Remco Bunder and Jacco Vogelsang, two pioneering information analysts at Nederlandse Spoorwegen (Dutch Railways). Remco and Jacco had joined camp in 2016 and got inspired by the talk of Paul Kooij. As innovators, they were eager to get started and find a good use case to show the value of process mining within their organisation. But where to start and how to do it?

They decided to simply apply process mining on every dataset they could put their hands on. By doing this, they gained knowledge and experience and started making unexpected observations. One of the first experiments was to track the OV-Bike (a bike rental service) from ‘rented’ to ‘return’. They saw that a lot of the bikes seemed to be reported as stolen upon return. This was unexpected and further investigation revealed that many of the bikes got reported as stolen because the ‘report stolen’ button was too close to the ‘return’ button. This minor mistake lead to the ordering of too many new bikes.

Eager to find more, they started looking at how the lockers at the stations were being used. Especially if lockers are abandoned for more than 94 hours, it was required to check the locker and empty the content out of the locker. With process mining they were able to show that it would be better to wait an additional 48 hours before emptying the locker.

They continued to analyse even more complex processes such as the reporting and resolution of broken windows, escalators, elevators, etc. by benchmarking the quality and efficiency of resolving these failures for different channels, stations, and vendors. The experiments from Remco and Jacco are a fantastic example of how enthusiasm and persistence can help you grow from a process mining novice to achieving great results within just 1 year.

Do you want to start experimenting with process mining within your organisation? Watch Remco’s and Jacco’s talk now!


If you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Process Mining Camp 2018 — Get Your Ticket Now!

Have you always wanted to meet other process miners in person? Perhaps you followed the MOOC and would like to share your experiences with people who are also just starting out. Or you have already worked with process mining for several years and now you want to learn from other organizations about how they made the next step?

Get your ticket for Process Mining Camp on 19 & 20 June now!

For the seventh time, process mining enthusiasts from all around the world are going to come together in the birth place of process mining1. Last year, more than 220 people from 24 different countries came to camp to listen to their peers, share their ideas and experiences, and make new friends in the global process mining community.

Like last year, this year’s Process Mining Camp will run for two days:

Day 1: Practice Talks on 19 June

The first day (Tue 19 June) will be a day full of inspiring practice talks from different companies, as you have seen at previous camps.

While we are still putting the finishing touches on this year’s camp program, we are excited to share with you the first five speakers for our practice talks:

Fran Batchelor — UW Health, United States

UW Health is a large academic medical center associated with the University of Wisconsin-Madison located in Midwestern United States. More than 600,000 patients are served annually at 7 hospitals and 87 outpatient clinics.

Fran Batchelor is a Nursing Informatics Specialist at UW Health supporting surgical services at 3 of its hospitals. Fran will share the challenges and successes of introducing process mining to UW Health. She will also demonstrate how process mining was used to analyze the flow of urgent and emergent surgical cases added to the schedule and how this technology provided a new way of using the data.

Niyi Ogunbiyi — Deutsche Bank, United Kingdom

Deutsche Bank is Germany’s leading bank with a strong presence in Europe and significant presence in Americas & Asia Pacific.

Niyi Ogunbiyi is a Six Sigma Master Black Belt in the Chief Regulatory Office (CRegO) Operational Excellence Team. In his talk, he discusses how the bank has fared in its process mining journey and which lessons they have learnt along the way. One of the things he will show is how they balanced the exploratory and the targeted parts of their process mining analyses.

Marc Tollens — KLM, The Netherlands

Founded in 1919, KLM Royal Dutch Airlines is the oldest scheduled airline in the world still operating under its original name. In 2016, the KLM Group operated worldwide flights with over 200 aircraft, generating €10 billion in revenue and employing 32.000 staff from its Amsterdam basis.

Marc Tollens is a digital product owner. He leads the development teams to develop online services to create an optimal journey for their customers. In his talk Marc will share how he used process mining to help his teams to learn how to get the most out of each sprint.

Dinesh Das — Microsoft, United States

Microsoft is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Dinesh Das is the Data Science manager in Microsoft’s Core Services Engineering and Operations organization. The converge of digital technologies with machine learning and cognitive solutions gives him the opportunity to reimagine everything every day. He believes that process mining can be a silver bullet to accelerate the digital transformation and is passionate to share his experience.

Olga Gazina — Euroclear, Belgium

Euroclear is one of the largest Financial Market Infrastructure providers in the world. Many of Euroclear’s business processes rely on sophisticated IT services developing a large variety of reliable, scalable, and secured solutions.

Olga Gazina is working for the Internal Audit department as a Data Analyst. With the goal to make internal controls more efficient, she has applied process mining to the code testing process of the Component and Data Management IT division. Olga will share the main steps of dealing with complex data and tips for finding the most useful angles from which the process should be looked at.

Day 2: Workshops on 20 June

On the second day (Wed 20 June), we will have a hands-on workshop day. Here, smaller groups of participants will get the chance to dive into various process mining topics in depth, guided by an experienced expert.

Participation in workshops is of course optional, but if you want to hone your craft and focus on your topic of choice with a group of like-minded process miners, you will fit right in! The workshops take place in the morning and all four workshops will run in parallel (so you need to pick one).

You can choose between the following four workshops:

Workshop 1 · How can I use process mining in my internal control system?

Marc Gittler & Patrick Greifzu, Deutsche Post DHL Group

The benefits of process mining during internal control and compliance audits have been discussed often in recent days. The main objective of these reviews is to get an overview of high-risk processes and to identify gaps within the internal control system. In the past, traditional data analysis techniques did not produce sufficient results, because they are time-consuming, technically challenging, and not free of bias.

During this workshop, you will have the opportunity to get in touch with experienced auditors, which have used data analytics and process mining techniques for different use cases. You will get an overview of the different phases of an audit process and how process mining will fit in these phases, from preparation to reporting. It does not matter if you work as an auditor, compliance officer, or risk manager — Process mining can be used by all control units (1st to 3rd line of defense) within a company to ensure efficiency and effectiveness of the internal control system.

Marc and Patrick have over ten years of experience as auditors. Before they joined Deutsche Post DHL Group Audit, they worked as auditors in the banking sector. During that time, they applied data analytics and process mining techniques to make their audit work more efficient and target-oriented, especially for operational postal processes, to reduce the risk of losing revenue.

Workshop 2 · How can I prepare bigger data sets for process mining?

Eddy van der Geest, Tata Steel

Preparing your data for process mining can be a complex and time-consuming task. Especially when the data size exceeds the capacity of your beloved Excel application, you need to find other ways to transform your data in the right format for process mining.

ETL (Extract Transform Load) tools make it possible to combine and transform large data sets without any programming skills. In this workshop, you will learn how to perform some common data transformation tasks for process mining with an ETL tool. We will use the data analysis tool KNIME for the hands-on exercises. Even if you are not too tech savvy, you will see that you can prepare your data yourself in minutes, by just dragging and dropping and connecting the dots.

Eddy van der Geest is a senior auditor at Tata Steel. He has more than 25 years experience as an auditor and believes that data is the key to innovate his work. He frequently gives seminars about how to use data analysis tools such as KNIME to help others become more data driven.

Workshop 3 · How can I discover the real customer journey?

Rudi Niks, Fluxicon

Over the past years, many organizations have adopted new channels to interact with their customers. One of the challenges is to give the customer a seamless experience across these channels. Discovering customer journeys with process mining is one of the approaches that has become very successful to understand the real, cross-channel customer experience. Rudi has seen many examples over the years and is finally ready to share some best practices.

In this workshop we will focus on the typical challenges that you will face when analyzing customer journeys with process mining. For example, combining data from multiple sources, and working with the sheer amount of click stream data, can be overwhelming. Furthermore, you can get lost very quickly because the resulting process maps become very complex. To avoid this, you really need to know what you are looking for. Join this workshop and learn how you can bypass these common pitfalls when applying customer journey mining.

Rudi Niks has been one of the first process mining practitioners. He has over ten year of experience in creating value with process mining. At Fluxicon he ensures that Disco miners are the best process miners in the world.

Workshop 4 · What questions can I answer with process mining?

Anne Rozinat, Fluxicon

When you start out with process mining, it is often a bit of a chicken-and-egg problem: You are supposed to start with questions about your process, but which kinds of questions can you actually answer with process mining?

We will give you 20 typical process mining questions as a starting point and show you how to answer them. In this workshop, you will work hands-on with multiple data sets to understand the different approaches for measuring your process performance, analyzing compliance, and answering other process mining questions.

Anne Rozinat is the co-founder of Fluxicon and working with process mining every day. She has obtained her PhD Cum Laude in the process mining group at Eindhoven University of Technology and has given more than 100 process mining trainings over the past years.

Get your ticket now!

Process Mining Camp is not your run-of-the-mill, corporate conference but a community meet-up with a unique flair. The campers are really nice people who do not just brag about their successes but also share their pitfalls and failures, from which you can learn even more than from stories that go well. In addition, you will get lots of ideas about new approaches and use cases that you have not considered before.

Tickets for both the camp day and for the workshops are limited. To avoid disappointment, reserve your seat right away.

We can’t wait to see you in Eindhoven on 19 June!


Even if you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

  1. Eindhoven is located in the south of the Netherlands. Next to its local airport, it can also be reached easily from Amsterdam’s Schiphol airport (direct connection from Schiphol every 15 minutes, the journey takes about 1h 20 min).