Process mining is not something that you buy but something that you do. That’s why meeting other process miners and learning from each other is so important.
At Process Mining Camp, we share our experiences for multiple days. We do this at the roundtables, workshops, and the boot camp.
One of the traditions at camp are the practice talks, where a few practitioners show in detail what they have done. Because of this level of detail, you can take away something for yourself.
Lucky for those of you who could not attend last year’s camp, we have just published the videos of the practice talks from Process Mining Camp 2024.
The last speaker was Erik Scroggs from Serco in the USA. Erik shared his experience of combining process mining with automation. With an increased use of automation techniques, this is a topic that is relevant for many companies today.
Serco has supported the Center for Medicare and Medicaid Services (CMS) since 2013, when the Affordable Care Act was first implemented in the United States. Erik is a software engineer working for Serco on the CMS project since it began in 2013. He has been using process mining to help senior leadership make key decisions.
With a mix of humans and RPA bots, the goal is to assign the right task to the right user at the right time. For example, robots start processing documents to take care of simpler tasks before humans come in to make calls and handle complex issues. Erik showed how he used process mining to identify inefficiencies in the workforce assignments: Due to a missing configuration in the system, humans were taking up newly sent documents in the middle of the process, while robots should have pre-processed them first.
In addition to these improvements, Erik also used process mining to identify new opportunities for automation, calculate cost vs. benefit metrics, and accurately project future production.
Tip: You can also watch this Process Mining Café, where Erik and Lloyd talk more about the combination of process mining and automation.
Here is an overview of all the practice talk videos from Process Mining Camp 2024:
- Gerardo Rodriguez Oviedo & Rafael Herrera Carpio (BAC, Costa Rica) — Boosting data-driven culture through process mining.
- Lieven Bewaert (Atlas Copco, Belgium) — How to use process mining as an internal auditor.
- Alexandros Kakakis (Online Dialogue, The Netherlands) — Customer journeys in e-commerce.
- Ghada Zakhama & Caleb Borges (DHL Group, Germany) — Reducing the risk of medical device deliveries.
- Aljoša Jankov (OTP Bank, Serbia) — Using process mining to deliver a new credit card on time.
- Erik Scroggs (Serco, USA) — Dynamic workforce assignment with automation.
The last tickets for this year’s Process Mining Camp are being sold right now, so if you’re still on the fence, now is the time.
See you at camp next week!
Christian W. Günther
Product, development, and everything else
Christian creates software which is easy to use, performs great, and is easy on the eyes. He also handles most things design or AV around Fluxicon.
info@fluxicon.com