In last week’s Process Mining Café, we talked about comparing processes. Hanna Nesterenko from UKRSIBBANK BNP Paribas Group in Ukraine shared how she analyzed a process at her bank for three different regions.
Hanna analyzed the case durations but also rework, parallel vs. sequential flows, and long waiting times. After understanding the different characteristics of the process in each region, Hanna identified best practices for improving them.
How can you know what you should compare for your own process? Watch the recording of the café here if you have missed it. A big thanks to Hanna and to all of you for joining us!
Contact us anytime at cafe@fluxicon.com if you have questions or suggestions about the café.
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Anne Rozinat
Market, customers, and everything else
Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.
info@fluxicon.com