It was exciting to meet each other in person again at this year’s Process Mining Camp. To make the camp as safe and relaxed as possible, we had arranged all the breaks, lunch, and the BBQ dinner outdoors.
We were a bit nervous about the weather. But luckily, the sun was shining, and we got a hot summer day without rain.
We had limited the number of participants for this year’s camp to a smaller group. The auditorium at the Technical University Eindhoven had good ventilation. And we were all wearing masks. So, we were good to go!
Keynote
In the keynote, we celebrated the 10th anniversary of Process Mining Camp. It was nice to be back to where it started and where most of the camps since took place each year.
We also celebrated the 10th anniversary of Disco and discussed what it means to use process mining as an analysis tool.
Police
Then, we started with the practice talks. Machteld Oosterhof and Marianne Ravelli from the Police in the Netherlands talked about what it takes to change the decision-making mindset from being driven by knowledge to being guided by facts.
They shared three projects in which the initial assumption was quite different from the analysis results and ultimate resolutions. They warned the campers not always to trust their gut and to be aware that bias can be all around you.
AGCO Finance
At first, Sjoerd van der Zee from AGCO Finance was reluctant to do the process mining analysis himself. But now, he is grateful that he did because learning the process mining part is easy if you have the process and domain knowledge around you.
In his presentation, Sjoerd showed us how answering one question generated new, additional questions. And how you need to keep on asking the “why” question until there are no further questions left.
CorVel
After lunch, Beth Borman from CorVel in the United States looked at two types of processes: Structured and unstructured processes. For structured processes, the entire process could be analyzed at once. The analysis focused on identifying bottlenecks, exceptions, and areas of automation.
She also explained how she analyzed a very unstructured claims management process from various angles. You need to be creative and explore smaller pieces or segments. The focus is on finding patterns and standardization.
VolkerWessels
Robin Schouten from VolkerWessels shared his experience combining process mining with Lean Six Sigma.
He showed us in detail how he calculates the First Time Yield (FTY) for his quality measurement. And he demonstrated how he uses the statistical tools of Lean Six Sigma to determine the statistical significance of the discovered bottlenecks.
Discussion roundtables
After the coffee break, we all remained outside for the discussion roundtables. We split into twelve groups, each formed around topics from process mining in financial services, manufacturing, or healthcare, to use cases like customer journeys and auditing. Other groups discussed responsible process mining and the opportunities and challenges of new and old IT systems.
We had some initial questions prepared for the group members to get to know each other. But most of the question cards were empty and filled by the roundtable participants.
This way, the discussion was driven by the statements and questions of the group rather than by some pre-determined schedule. The groups talked for more than one and a half hours, and many wished they had even more time!
Each group had appointed one person to share a one-minute summary of their discussion with all of us. In a lightning round of summaries, we got a glimpse of the full range of discussions that were going on in all the groups.
GSK
Maxime Parres-Albert and Maxime Brochier from GSK in Belgium closed the day with the last practice talk. They improved the speed of the Human Biological Sample Management process for clinical trials of new vaccines using process mining. For example, clinical test results can now be released faster.
They also showed the complex data transformations that they had to perform to get the data in the right shape. And they shared their change management approach.
Thank you!
Throughout the day, we had great questions and lively discussions after each presentation. A big thanks to the speakers and to all of you for coming and being such an active part of the camp!
We also would like to thank the viewers who joined the livestream. Many of you told us that you could follow along and join the camp from afar.
If you would have liked a closer look at the slides, or you just want to revisit the experience, you should sign up to our camp mailing list today: We will send out the slides from the presentations tomorrow.
We hope to see all of you at next year’s camp! Until then, join the camp mailing list to receive the video recordings and notifications about our monthly café livestreams. We’ll meet again, back in the café or at the next camp!
Anne Rozinat
Market, customers, and everything else
Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.
info@fluxicon.com