This article is part of a collection of process mining examples organized by industry. You can find the full overview here.

There are all kinds of software and services companies that can benefit from process mining as well.

• Paul Kooij from Zig Websoftware helped their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig’s automation platform. He uncovered hidden opportunities to reduce the vacancy time by 4,000 days within just the first six months.

• Jan Vermeulen from Dimension Data showed several applications of process mining for the IT outsourcing services that they provide for multinationals. In one of the use cases, Dimension Data was able to compete in a RfP process for a new customer by providing a customized offer after analyzing the customer’s data with process mining.

• Mieke Jans was among the speakers at the very first process mining camp when she was still at Deloitte. She came back three years later and shared her approach of extracting process mining data from any ERP system.

• Dinesh Das from Microsoft mined the global trade process. He then showed how the discovered business rules can be operationalized as continuous measure fulfillment and create triggers to act using machine learning and AI.

• Erik Davelaar from KPMG demonstrates the added value of process mining for external auditors (and the auditees) this based on three different case studies.

• Internet companies like LOEN Entertainment in Korea are holding voluminous log data that records users’ service usage behavior. LOEN adopted process mining to analyze the user journeys during the day when they signed up with a KakaoTalk account.

• Willy van der Schoot from Atos has worked on the analysis of the incident and change management processes in their Managed Services sector. She shares some tips that have worked for her to keep track of her own analysis and deliverables.

• Vladimir Rubin shares his experience from applying process mining to software processes for a tourism company. He shows how process mining can help to derive the view of the software processes from a technical perspective by analyzing the performance and frequency of calls.

• Legacy systems are old, often mission-critical systems that can cause quite some headaches for their owners. Process mining can help to understand how these systems are used and replace them. We did a whole process mining café about legacy systems here.

• Zvi Topol from MuyVentive analyzed chatbot interactions as an example of how conversational interfaces can be improved.

• In our process mining café about forensics, Lucas Vousten and Vincenzo Salden analyzed a ransomware attack flow with process mining.

• And, just for fun, Hadi Sotudeh from JADS analyzed the 2018 Soccer World Cup data with process mining.

Anne Rozinat

Market, customers, and everything else

• anne@fluxicon.com
• annerozinat
• @arozinat

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.