This article is part of a collection of process mining examples organized by use case. You can find the full overview here.

There are all kinds of IT use cases, from improving software development to replacing legacy systems.

• Edmar Kok talked about a project at DUO, the study financing arm of the Dutch Ministry of Education, where a new IT sytem was introduced. Process mining helped to uncover technical errors in the pilot phase. They also defined business KPIs for the new process based on the pilot usage.

• Marc Tollens from KLM analyzed data from Jira, a project management software for (agile) software development, to see if he can help the teams learn from each other. He compared the flows of three teams to identify key differences in behavior and the resulting effects.

• Vladimir Rubin shares his experience from applying process mining to software processes for a tourism company. He shows how process mining can help to derive the view of the software processes from a technical perspective by analyzing the performance and frequency of calls.

• Paul Kooij from Zig Websoftware helped their customer WoonFriesland to improve the housing allocation process by analyzing the data from Zig’s automation platform. He uncovered hidden opportunities to reduce the vacancy time by 4,000 days within just the first six months.

• Dinesh Das from Microsoft mined the global trade process. He then showed how the discovered business rules can be operationalized as continuous measure fulfillment and create triggers to act using machine learning and AI.

• Willy van der Schoot from Atos has worked on the analysis of the incident and change management processes in their Managed Services sector. She shares some tips that have worked for her to keep track of her own analysis and deliverables.

• Legacy systems are old, often mission-critical systems that can cause quite some headaches for their owners. Process mining can help to understand how these systems are used and replace them. We did a whole process mining café about legacy systems here.

• David Truffet worked with a local government authority in Australia, where they had to replace an in-house legacy system with a new workflow system. He was asked to document 4 out of 16 processes and their interactions with the back office systems. With process mining they documented all 16 processes in half of the estimated time for documenting 4 of the processes.

• Zvi Topol from MuyVentive analyzed chatbot interactions as an example of how conversational interfaces can be improved.

• In our process mining café about forensics, Lucas Vousten and Vincenzo Salden analyzed a ransomware attack flow with process mining.

• And, just for fun, Hadi Sotudeh from JADS analyzed the 2018 Soccer World Cup data with process mining.

Anne Rozinat

Market, customers, and everything else

• anne@fluxicon.com
• annerozinat
• @arozinat

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.